Service Advisor

6 months ago

Forfar, United Kingdom A M Phillip Trucktech Ltd Full time

A. M. Phillip Trucktech Ltd is recruiting for a **Service Advisor** for our Forfar Head Office branch.

We offer market leading rates of pay which are negotiable depending on experience and the opportunity to receive monthly and annual bonuses. In addition, we also run an employee referral scheme where colleagues can receive up to £1,000 for each successful technician referral.
- Other company benefits include:_
- 30 days holidays per annum, plus an extra holiday on your birthday (after a years’ service)
- Enhanced Company Pension
- Company Life insurance policy
- Health and Wellbeing support
- Mortgage advice service
- Staff discount

**The Role**

The role is mainly customer facing and involves:

- Dealing with customer enquires either in person or via the telephone.
- Booking in vehicles to the workshop and mobile service vans.
- Explaining the repair process as required.
- Obtaining order numbers from customers/lease companies when required.
- 1link usage (previous experience preferred but not required)
- Selling additional products and services when required.
- Call Handling and dealing with general enquires.

**The Person**
- Ideally, Previous experience in a service advisor or similar role.
- Exceptional customer service and communication skills.
- Team player and great interpersonal skills.
- A reliable and committed individual.
- You will be organised and able to multitask in a fast pace working environment.
- Ability to work IT systems is a must.
- A valid driver’s licence is preferred.

**About us**

Our customers and colleagues are our priority. It is our aim is to be the best commercial vehicle group for customers to do business with and the best place for colleagues to work.

AM Phillip Trucktech are a family business who have been trading for almost 70 years and are Scotland's leading commercial vehicle specialists.

We currently have six depots and are the largest IVECO dealer in Scotland. Additionally, we also represent Ford, Fiat and Maxus commercial vehicle franchises.

“Good company to work for, as long as you do your job the management leave you to your own devices is a good place to work”.

“it's a fantastic company to work for, your colleagues are all very friendly and top notch. Even the management are very approachable”.

“AM Philips had a focus on their apprenticeships scheme and ensuring that people got the most out of it.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Financial planning services
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

**Experience**:

- Motor Trade Service Advisor: 1 year (preferred)

Work Location: In person

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