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Customer Service Representative
2 months ago
Pertemps Scotland is recruiting for a Customer Service Advisor to join our team in a contact centre environment. As a key member of our team, you will be responsible for providing exceptional customer service to our clients.
Key Responsibilities:- Telephone Handling: Receive and respond to incoming calls from customers, providing accurate and timely information and assistance.
- Call Routing: Redirect internal and external calls to the appropriate departmental extensions as required.
- Enquiry Management: Receive, register, and record details of customer enquiries accurately, and provide assistance in completion of forms as needed.
- Information Provision: Maintain accurate information on services and provide it to customers as required.
- System Maintenance: Regularly review and update information held to ensure customer enquiries are dealt with accurately and efficiently.
- Technical Support: Carry out daily and weekly programming of the ACCESSLine voicemail system.
- Web Chat Support: Deal with customer enquiries via web chat.
- Transaction Processing: Receive and deal with telephone debit/credit card transactions in respect of services provided.
- Customer Service Skills: Excellent customer care skills and experience of working in a customer-focused environment.
- Adaptability: Ability to work in a high-pressure environment and adapt to change.
- Initiative: Can use initiative to resolve customer enquiries efficiently.
- Technical Skills: Excellent IT skills, good keyboard speed, and experience of Microsoft packages.
- Communication Skills: Experience of dealing with the public and providing clear and concise information.
