Customer Service Representative

3 weeks ago


Forfar, Angus, United Kingdom Nationwide Building Society Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.

Key Responsibilities
  • Provide personalized support to customers through various channels, including phone, email, and in-branch interactions.
  • Assist customers with their queries and concerns, ensuring a positive and resolution-focused experience.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Stay up-to-date with product and service knowledge to effectively communicate with customers.
  • Contribute to a positive and inclusive branch culture, promoting a customer-centric approach.
About You

We are looking for a motivated and customer-orientated individual who is passionate about delivering exceptional service. As a Customer Representative, you will have the opportunity to make a real difference in the lives of our members.

You will be a strong communicator with excellent interpersonal skills, able to build rapport with customers and colleagues alike. Your ability to work in a fast-paced environment and adapt to changing priorities will be essential in this role.

What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A collaborative and supportive team environment.
  • The chance to make a real difference in the lives of our members.
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please click the 'Apply Now' button to submit your application. We look forward to hearing from you



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