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Customer Service Representative

2 months ago


Forfar, Angus, United Kingdom Lidl in Deutschland Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl in Deutschland. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and requests in a professional and courteous manner.
  • Efficiently manage stock deliveries, restocking shelves and maintaining a clean and organized store environment.
  • Work collaboratively with colleagues to achieve sales targets and maintain high standards of customer service.
  • Proactively identify opportunities to improve customer satisfaction and implement solutions to address any issues.
  • Participate in visual merchandising and product presentation to create an engaging and attractive store environment.

Requirements

  • Previous experience in a retail or customer-facing role, preferably in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Flexibility to work a variety of shifts, including early mornings, evenings and weekends.
  • A positive and proactive approach, with a focus on delivering exceptional customer service.
  • Ability to work independently and as part of a team, with a strong commitment to achieving sales targets and maintaining high standards of customer service.

What We Offer

  • A competitive hourly rate, with opportunities for overtime and bonuses.
  • A comprehensive benefits package, including 30-35 days' holiday (pro rata), 10% in-store discount and pension scheme.
  • Opportunities for career development and progression, with a focus on promoting from within.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.

About Lidl in Deutschland

Lidl in Deutschland is a leading retailer with a strong commitment to quality, value and customer service. We are proud to offer a unique and engaging work environment, with opportunities for career development and progression. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we would love to hear from you.