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Membership Manager
2 months ago
Working for a European organisation who specialise in the medical industry, you will join an innovate and highly regarded group of professionals who are experts in their field.
Working within a small but specialist team, the Membership Manager will lead membership initiatives. This senior role is critical for fostering a vibrant and engaged community of professionals. The Membership Manager will be responsible for all aspects of membership, from overseeing the CRM system to driving membership growth in key markets. This role will involve close collaboration with their communications agency to implement a comprehensive membership marketing strategy.
This role will be offered on a hybrid basis with 2 office-based days in the Windsor office and 3 remote working days.
Salary £40,000 per annum, 28 days holiday plus bank holidays, private healthcare, employee discount schemes, training and development.
Main Duties and Responsibilities
- Oversee all aspects of membership services, ensuring a high level of member satisfaction and engagement.
- Ensure members are fully aware of opportunities to engage and maximise their membership benefits.
- Work closely with the third party CRM team to ensure all data systems are running appropriately to maintain accurate and useable member records and ensure data integrity.
- Develop and implement processes for efficient membership administration, including renewals, new member onboarding, and addressing member enquiries.
- Serve as the primary point of contact for member communications, providing timely and professional responses to member queries.
- Develop and distribute regular communications to keep members informed about activities, benefits, and opportunities including a new 'member’ welcome pack.
- Oversee member payment matters, including membership fees, payment processing, and invoicing.
- Work closely with the Finance Team to ensure accurate financial reporting and budgeting for membership services.
- Drive membership growth in key markets through targeted initiatives and campaigns.
- Manage member retention, devising and delivering communication models that ensure continued loyalty and appreciation of value amongst the membership.
- Identify and engage potential new members, leveraging industry and community networks and relationships.
- Work proactively with the in house Marketing Manager and with the third party communications agency to develop and implement a comprehensive membership marketing strategy.
- Utilise various marketing channels to promote membership benefits and attract new members.
- Analyse membership data to identify trends, opportunities, and areas for improvement.
- Prepare and present regular reports on membership metrics and performance to the Finance Director and senior leadership.
- Plan and coordinate membership-related events, both online and in-person, to foster member engagement and networking.
- Represent at industry events and conferences to promote membership and build relationships
Essential skills and experience include:
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Strong communication and interpersonal skills, with the ability to engage and motivate members.
- Excellent organisational and project management skills.
- Ability to work independently and as part of a team, with a proactive and results-driven approach.
Desirable
- Experience in membership management or a similar role, preferably within a professional association or non-profit organisation.
- Proven experience managing CRM systems
- Financial acumen, with experience overseeing budgets and financial reporting.
- Knowledge of the healthcare or medical field is advantageous.
