Membership Director

1 month ago

Windsor, United Kingdom Platinum Resourcing (UK) Ltd Full time
Membership Manager

Platinum Resourcing (UK) Ltd is seeking a highly skilled Membership Manager to lead membership initiatives and foster a vibrant and engaged community of professionals.

Main Responsibilities:
  • Oversee all aspects of membership services, ensuring a high level of member satisfaction and engagement.
  • Develop and implement processes for efficient membership administration, including renewals, new member onboarding, and addressing member enquiries.
  • Work closely with the third party CRM team to ensure all data systems are running appropriately to maintain accurate and useable member records and ensure data integrity.
  • Drive membership growth in key markets through targeted initiatives and campaigns.
  • Manage member retention, devising and delivering communication models that ensure continued loyalty and appreciation of value amongst the membership.
  • Identify and engage potential new members, leveraging industry and community networks and relationships.
  • Work proactively with the in-house Marketing Manager and with the third party communications agency to develop and implement a comprehensive membership marketing strategy.
  • Analyse membership data to identify trends, opportunities, and areas for improvement.
  • Prepare and present regular reports on membership metrics and performance to the Finance Director and senior leadership.
Requirements:
  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
  • Strong communication and interpersonal skills, with the ability to engage and motivate members.
  • Excellent organisational and project management skills.
  • Ability to work independently and as part of a team, with a proactive and results-driven approach.

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