Membership Development Manager

2 months ago

Windsor, United Kingdom Platinum Resourcing (UK) Ltd Full time
Job Description

**About the Role**

We are seeking a highly skilled and experienced Membership Manager to join our team at Platinum Resourcing (UK) Ltd. As a key member of our organization, you will be responsible for leading membership initiatives and driving growth in key markets.

Main Responsibilities

  • Membership Services: Oversee all aspects of membership services, ensuring a high level of member satisfaction and engagement.
  • Member Communication: Ensure members are fully aware of opportunities to engage and maximize their membership benefits.
  • CRM Management: Work closely with the third-party CRM team to ensure all data systems are running appropriately to maintain accurate and usable member records and ensure data integrity.
  • Membership Administration: Develop and implement processes for efficient membership administration, including renewals, new member onboarding, and addressing member enquiries.
  • Financial Management: Oversee member payment matters, including membership fees, payment processing, and invoicing. Work closely with the Finance Team to ensure accurate financial reporting and budgeting for membership services.
  • Membership Growth: Drive membership growth in key markets through targeted initiatives and campaigns.
  • Member Retention: Manage member retention, devising and delivering communication models that ensure continued loyalty and appreciation of value amongst the membership.
  • Marketing Strategy: Work proactively with the in-house Marketing Manager and with the third-party communications agency to develop and implement a comprehensive membership marketing strategy.
  • Event Planning: Plan and coordinate membership-related events, both online and in-person, to foster member engagement and networking.
  • Industry Representation: Represent at industry events and conferences to promote membership and build relationships.

Requirements

  • Education: Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
  • Skills: Strong communication and interpersonal skills, with the ability to engage and motivate members. Excellent organizational and project management skills. Ability to work independently and as part of a team, with a proactive and results-driven approach.
  • Experience: Experience in membership management or a similar role, preferably within a professional association or non-profit organization. Proven experience managing CRM systems. Financial acumen, with experience overseeing budgets and financial reporting. Knowledge of the healthcare or medical field is advantageous.

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