Process Improvement Lead

19 hours ago

Harlow, United Kingdom JP Digital Full time

Process Improvement Lead - Business Transformation - £60-65,000 & Bonus & Benefits - Essex


Major Insurance Provider to the Automotive Sector seek a Process Improvement Lead to help drive a major transformation initiative.


Job Purpose:

Optimisation of operational performance, as part of the Digital Transformation* programme, through the analysis, design, documentation, and guided implementation of new or revised processes, workflows, process metrics and management tools.


A specific strategic approach to the production and delivery of Automotive Insurance products and services. The objective of this strategy is to transform the businesses operating processes and tools in order to deliver an operationally excellent service to colleagues, consumers, sales agents, dealers and repairers:


Key responsibilities:

Provide an objective assessment of all company operating processes, and lead on the improvement of those processes in order to streamline, remove waste and improve operational efficiency.

Build and manage a quality management framework and process improvement methodology that will be used for designing and improving processes.

Lead the implementation of the methodology and process improvement tool kit across the operational areas of the business so that managers can use themselves to improve processes and ways of working.

Model system or process changes so that the impact is predicted in advance of implementation.

Assisting in the embedding an Operational Excellence culture.

Critical evaluation of cross-departmental operational processes including information gathering, documentation and understanding system dependencies as well as ways of working.

Chair and run workshops in order to gather process flow and design requirements

Execution of process and workflow design, development, documentation, support and change control across the operational processes of the Group

Introduction of Key Performance Indicators that allow management to have visibility on operational performance in line with SLA

Assisting line management across the group with the execution of pillar/departmental Must-Win-Battles (MWBs)

Identification, definition and articulation of operational problem statements and project briefs to include succinct definition of scope, requirements, resources and risks.

Assisting change management with stakeholders when operational changes are being implemented, including testing and training components.

Mentoring of a seconded ‘task team’ contributing to the implementation of organisational design changes (org chart changes).

Working closely with the management teams within the Business Transformation pillar to help deliver key initiatives

Working intimately with Business Analysts and IT Product Owners, including 3rd party suppliers, to define IT and Data requirements for processes.


Regulatory Conduct Requirements:

In addition to the responsibilities outlined, this role is subject to the following Conduct Rules which are applied to individuals in firms authorised by the Financial Conduct Authority.


Conduct Rules:

1. You must act with integrity.

2. You must act with due care, skill and diligence.

3. You must be open and cooperative with the FCA.

4. You must pay due regard to the interests of customers and treat them fairly

5. You must observe proper standards of market conduct.

Adherence to these rules is mandatory in regard to all activities and behaviour.


Person Specification

Skills & Competencies:

Strong inquisitive, analytical and problem-solving skills.

Ability to extract key information from operational teams to inform the definition of operational challenges, IT & data requirements, process and metrics design.

Ability to marry strategic intent to operational interventions.

Strong numeracy and metric capabilities.

Process centric approach to solving challenges.


Knowledge & Experience:

Includes qualifications, systems, and experience.

Essential:

  1. Deep process analysis and design experience.
  2. Strong workshop facilitation skills.
  3. Lean or Lean Six Sigma qualification.
  4. Knowledge of the 4Dx principles as described in the Franklin Covey “principles of Execution’ model
  5. Experience in executing cross-departmental projects.
  6. Excel skills to an advanced level.
  7. Financial services experience.


Preferable:

  1. Direct experience in executing an operational excellence programme of projects with measured ROI.
  2. Management consulting experience.
  3. Lean or Lean Six Sigma qualification.
  4. Insurance/VAP experience.
  5. Experience in optimisation projects that include operations, IT, Data and Finance functions.


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