Business Process Owner

5 months ago

Harlow, United Kingdom LloydsPharmacy Clinical Homecare Full time

**About The Role**:
LloydsPharmacy Clinical Homecare (LPCH) is seeking a highly motivated and detail-oriented individual to join our team as a Business Process Owner. This role offers an exciting opportunity to take full ownership of end-to-end business processes, ensuring alignment with LPCH's strategic objectives, continuous improvement, and compliance with regulatory requirements.

Role Purpose:
As the Business Process Owner, you will be accountable for the end-to-end design, development, and execution of specified business processes. Your primary responsibility will be to drive efficiency, effectiveness, and compliance while continuously improving processes to meet evolving organisational needs and regulatory standards.

Key Accountabilities:

- End-to-End Process Management: Take ownership and manage the complete life cycle of specified business processes, ensuring seamless design, development, and execution.
- Process Documentation: Own the comprehensive documentation of current and future state process maps, guidelines, and standard operating procedures (SOPs) to ensure clarity and consistency.
- Continuous Process Improvement: Drive and manage process improvements to maintain efficiency, effectiveness, and compliance with regulatory requirements. Lead initiatives to enhance processes and adapt them to organizational needs.
- Stakeholder Engagement: Take charge of stakeholder engagement by gathering feedback, aligning interests, and driving buy-in for processes and relevant changes. Foster collaboration and ensure stakeholder satisfaction.
- Risk Management: Identify, assess, record, and manage any risks associated with the processes. Take appropriate actions to mitigate risks and ensure proactive management of potential issues.
- Performance Tracking and Reporting: Define, own, track, and report on key performance indicators (KPIs) related to the processes. Provide regular updates and insights to stakeholders.

Whilst with LPCH you will have access to an exciting benefits package which includes:

- 25 days annual leave plus bank holidays
- Company bonus scheme
- Outstanding training & development programmes
- Up to £1200 refer a friend bonus
- Full support from our employee assistance programme including a health and well-being app
- Savings and discounts at multiple retailers through our rewards portal

**About You**:
This role offers a unique opportunity to drive impactful changes, enhance operational efficiencies, and contribute to LPCH's strategic goals. In order to be successful in this role you will be able to demonstrate skills, knowledge and experience in the following areas:

- Proven track record in designing, implementing, and managing business processes
- Experience in leading through others, especially in a context where continuous improvement and change are common
- Hands-on experience in identifying and delivering process change and continuous process improvement
- Ability to analyse process data, pinpoint inefficiencies, and derive insights for improvement
- Excellent problem-solving ability, including root-cause analysis skills
- Knowledge of tools and techniques to visually represent processes, such as flowcharts or Business Process Model and Notation (BPMN)
- Strong understanding of the industry including regulatory requirements, best practices, and associated challenges
- Proven track record of process performance management and tracking, including setting up and analysing KPIs
- Strong risk management and mitigation skills
- Excellent communication and engagement skills across various stakeholder group

**About Us**:
LloydsPharmacy Clinical Homecare are one of the most experienced providers of clinical homecare in the UK and have been supporting patients in this way since 1975. We provide care to more than 100,000 patients in their own home, at work, or in the community, ranging from straightforward delivery of medication to specialist nursing for complex conditions. We work in partnership with the NHS, pharmaceutical companies, and private medical insurers. Our range of treatments and conditions includes home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis and much more.

We are defined by our ICARE values and we pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team.

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