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German Speaking Customer Support Advisor

1 month ago

Feltham, United Kingdom French Selection UK Full time

FRENCH SELECTION (FS)

German Speaking Customer Support AdvisorLocation: FelthamHybrid working with an early Friday finishSalary: up to £29,500 depending on experience plus great benefitsRef: 4191TG1

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4191TG1The company:An exciting opportunity to work at a multinational tech company with their site within commutable distance from London. A company who develop, manufacture and sell IT products on a global scale and who pride themselves on not only being customer focused but who value their employees.Main duties:To assist and support customers with technical questions and problems while providing outstanding customer serviceThe role:- Respond to technical enquiries from distributors, resellers and end users via email, web chat, live chat and social media- Resolve any issues from customers within a dedicated time frame- Keep up to date on products- Ensure all correspondence is recorded and kept up to date- Escalate customer issues as needed to the relevant departments- Attend regular staff meetings and provide reports as needed

The candidate:- Fluent in German (written & spoken) essential- Previous experience in technical support or customer service