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Customer Support Representative

3 months ago

Basingstoke, United Kingdom Tech Connect Group Full time

On behalf of our customer, a world leading aerospace component distributor, we are currently recruiting a Customer Support Representative to join their team in Basingstoke. Reporting to the Assistant General Manager, the Customer Support Representative will have the ability to adapt quickly into a new fast paced environment, work on their own initiative, be self-motivated and reliable.


Experience & Skills

  • Conversant with Microsoft Office
  • Excellent communication and telephone skills required
  • Awareness of multi-currency processes (GBP and $)
  • Keen Eye for detail and high level of accuracy at all times is required
  • High level of numeracy and literacy
  • Able to use own initiative, training tools and company procedures
  • Ability to learn in-house software systems
  • Knowledge of export compliance and logistics would be advantageous, although training will be given
  • Ability to work within a small team under pressure and as an individual


Duties & Responsibilities

  • Designated Account responsibility, dealing directly with our Manufacturing partner
  • Quote and Data entry
  • Manual Order entry, Order Processing & Order acknowledgements
  • In-house communication with New York, Sales Managers and Product Managers
  • Setup of new customer accounts, processing Application Forms, End User Statements
  • Running weekly systems reports and performing updates to Sales Orders where necessary
  • Management of weekly Order Books and Shipping reports from Manufacturers (within the UK)
  • Responsible for promoting excellent customer satisfaction at all times