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Senior Customer Service Advisor
2 months ago
Title: Senior Customer Service AdvisorLocation: SidcupHybrid: 2 days office & 3 days working from homeTerm: Temporary 3 months (may continue)Hours: 35 Hours per week, Monday-Friday 9am-5pmSalary: £31,923 per annum (£17.54 per hour)This is an exciting role for a Sidcup based client on a temporary basic for a Senior Customer Service Advisor.Do you have excellent communication skills?Do you follow a task through to end result? Key Responsibilities of a Senior Customer Service Advisor:Provide an accurate and timely service to our internal & external customersSeek to reduce complaints by taking responsibility for resolution at first point of contactProvide a value for money service to our customersBuild excellent customer and stakeholder relationships, both internal and externalMaking outbound and taking inbound calls Skills and experience:Excellent customer service skills are essential for this role.Good verbal and written communication skills.Strong time management & organisation skills.Build rapport and gain trust of your residents.Confident at making decisions and accountable for workload.Adaptable and flexible in an ever-changing environment.Exceptional collaborative skills to work with different departments.Able to work efficiently, both independently and within a team environment. Company benefits:Remote working up to 80%Strong family-friendly policies Committed learning & developmentAnnual leave starts from 26 days rising to 31 with length of serviceExcellent Pension Scheme - double contribution up to 6%Generous non-contributory life AssuranceAn Employee Assistance ProgrammeRecognition bonus's (spot awards)Please follow the link to apply for this temporary Senior Customer Service Advisor role based in Sidcup