Customer Service Advisor

1 month ago

Sidcup, United Kingdom Group 1 Automotive UK Full time

**Group**_1 _**Automotive**

**Customer Service Advisor - Loyalty Specialist**

**£25,000 - £35,000 OTE**

**Monday to Friday - No Weekends**

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment and do you have a passion for delivering first class Customer Service?

If the answer is yes to the above then we want to hear from you Our hugely successful Customer Retention Team is looking to hire some new Customer Service Advisors or as they are known in Group, Loyalty Specialist

About the position

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Customer Service Advisor / Loyalty Specialist position involves establishing an effective renewals process for the centre ensuring the manufacturer and Group 1 Automotive retention objectives are met.

Key Responsibilities:

- Identify End of Term & Early renewal opportunities via usage of Manufacturer Retention System(s)
- Identify leads by advising customers of key milestones in vehicle ownership in accordance with defined customer contact plans
- Contacting cash, and non-manufacturer finance, customers to identify leads
- Obtain service bookings via Day Diary Summary and identify renewal opportunities
- Identify renewal opportunities for target vehicles by liaising with the retail centre sales management teams. Examples of target vehicles would include (but is not limited to) overage stock and demonstrators
- Ensure that all prospects identified are contacted and invited to the showrooms where they will be presented with the renewal proposition by the nominated Sales Executive
- Maintain accurate records updated daily which detail all renewal activity, specifically the number of prospects identified, contacted, appointed, appointment attended and sold split by Sales Executive.
- Actively participate in any meetings and ensure management & sales teams are updated with all renewal activity so that all opportunities are maximised

About our requirements

We expect you to demonstrate some skills that will prove very beneficial in the position, including:

- Passion for Customer Service
- Ability to work to deadlines and targets.
- Sales Background would be advantageous
- Experience of working in a call centre would be advantageous
- Alternatively experience of working within a Dealership would be advantageous
- Strong teamwork skills.
- Confident and professional communication skills.

About us

The Group 1 Automotive network is a well-established and growing automotive group in the UK, with offices also in America and Brazil.

**Group 1 Automotive Employees also benefit from; Company Pension, Performance Bonus, Company Benefits Scheme, Staff Car Schemes, Long Service Holiday Reward, Enhanced Maternity Policy, Share Save Options, Your Birthday Off

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