Tour Leader Coordinator

2 weeks ago

Farnborough, United Kingdom Explore! Full time

Explore is an adventure travel expert focused on sustainable small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures to walking wildlife and cycling trips. With around 100 countries to choose from our customers explore the world with us.Join us on our journey creating extraordinary travel experiences for all.

At the heart of all of this is a passion to travel responsibly. We aim to always be welcomed back for communities and cultures to benefit and wildlife to flourish. In a complicated world thats full of potential we strive to be better than yesterday.

We put people at the heart of everything we do and are proud of the extensive benefits we offer.

This role is based in Farnborough Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a fulltime position however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).

Salary:

About the role:

Every role at Explore is equally important. This newly created role will support our Tour Leader Manager to ensure that our tour leaders are properly supported and have all the resources they need to lead safe and successful tours.Our tour leaders are the face of Explore. They are crucial in ensuring that our customers have the best possible experience when travelling with us so its our goal to ensure we have the best leaders in the industry. Explore works with over 700 tours leaders based in around 100 countries and this role will assist the Tour Leader Manager in ensuring we have a highly engaged team of global tour leaders who feel a valued part of our business and are exceptional Explore brand ambassadors.A typical working daywill be varied key responsibilities will be:

  • Completing record forms for new tour leaders
  • Maintaining our tour leader database
  • Managing our tour leader Facebook page
  • Communicating with tour leaders assisting with their enquiries and providing general support
  • Supporting with tasks such asupdating tour leader documentation running tour leader competitions compiling data for our Tour Leader of the Year Awards sending enewsletters assisting with online leader training contacting ground agents to request leader schedules
  • Ensuring our ground agents have sufficient supplies of Explore branded materials including tour leader kit
  • Being flexible and willing to help with other tasks within the product team this may include assisting the Risk Manager maintain our risk database or our helping our Product Managers with various tasks

Am I the right person

Were looking for someone who has a passion for travel who is looking to work for an ambitious purpose led company and who has a belief in sustainable travel.

This role would suit someone who has experience working in a reception/front of house/administration/hospitality role who is organised has excellent attention to detail strong administrative skills and the ability to get things done quickly and efficiently. Experience working in the travel industry is advantageous but not essential. Were looking for someone who is a team player who wants to be involved in supporting our global tour leader network and who is adaptable and keen to learn and develop in the role.

Strong written and verbal communication skills are essential. We work with many partners around the world so you must be able to celebrate diversity and build great relationships with other departments around the business plus our global partners. Someone with great people skills would flourish in this role as there will be lots of interaction with our 700 tour leaders.

The desire for continual improvement is built into the company DNA as we live up to our values to #BeBetterThanYesterday. Its vital that you want to help deliver exceptional customer experiences as one of our targeted aims is to raise our Net Promoter Score (NPS).Whilst we work hard the company ethos is that we work in a place that is both positive and fun and so it is essential that the successful candidate can fit into this environment.

We aim to be better than yesterday and our values will be close to your heart.

Diversity is to be celebrated. Life would be dreary and change would be slow if we all thought the same way. We challenge our ideas each other and our business partners always with respect and kindness.

Explore is part of Hotelplan Group a wellestablished and diverse family of specialist tour operators with a long tradition of developing and operating marketleading experiences. The family comprises ski walking and Laplandholidays with Inghams andSantas Lapland; adventure travel with Explore; and selfguided holidays withInntravel. Sustainability and responsible tourism is at the core of everything we do and should be a passion for everyone employed by the group.

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