Office Administrator

2 weeks ago


Aldershot, United Kingdom Proactive Solutions Group Ltd Full time

Office Administrator / Customer ServiceOffice Administrator / Customer Service. An Aldershot based electronic repair firm and looking for an Office Administrator / Customer Service person to join the team. The Office Administrator / Customer Service will be a detail oriented Office Administrator with a strong focus on customer care and will oversee office operations and support the seamless flow of work. This role is a varied role encompassing both general office duties and customer care responsibilities.The Office Administrator / Customer Service key responsibilities:

General Office Duties:
  • Answer and direct phone calls, providing information and assistance to callers (Customers and suppliers).
  • Manage the flow and process of work orders, ensuring efficient allocation of resources and timely completion of tasks.
  • Assist in the organization and filing of documents, contracts, and records.
  • Handle data entry tasks and maintain accurate records.
  • Coordinate and schedule deliveries.
  • Provide administrative support to the team as needed.
Customer Care:
  • Provide exceptional customer service by promptly addressing inquiries, concerns, and service requests via phone, email, and in person.
  • Maintain a professional and helpful demeanour when assisting customers, ensuring a positive customer experience.
  • Effectively communicate repair status, timelines, and relevant information to customers.
  • Verifying that customers' account status is in compliance and that payments have been received before releasing goods.
  • Handle customer feedback and concerns, resolving issues promptly to maintain customer satisfaction.
  • Keep accurate records of customer interactions and requests for future reference.
  • During times of reduced staffing, have the capability to conduct deliveries and collections for local customers as required, using a company vehicle.
Invoicing and Financial Administration:
  • Generate and manage invoices for repair services, ensuring accuracy and completeness.
  • Verify that all invoices are compliant with legal requirements and company policies.
  • Coordinate with the accounting department to reconcile payments and outstanding balances.
  • Assist in the collection of outstanding payments and follow up on unpaid invoices.
  • Maintain organized financial records for easy retrieval and auditing purposes.

Skills and Experience Required - Essential

  • Proven experience as an Office Administrator or in a similar administrative role.
  • Excellent communication and customer service skills to provide exceptional customer care.
  • Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and invoicing software.
  • Excellent organisational and time management skills, with the ability to multitask effectively
  • Strong attention to detail and accuracy in data entry.
  • Ability to multitask and prioritize tasks effectively.
  • Knowledge of legal requirements related to invoicing and purchasing is a plus
  • Ability to work independently and as part of a team.
  • High level of professionalism and confidentiality when handling sensitive information.
  • Driving License
  • Educated to GCSE level or equivalent

The Office Administrator / Customer Service salary is £27k, working 8:30-17:00 Monday to FridayProactive People is an employment business and agency



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