Service Manager
2 weeks ago
Service Manager - £50-55K - Chorley (Hybrid role)
My client is looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT MSP. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience. This role will also require someone with experience building out a Service Desk Team.
Duties & Responsibilities
Team Management - Manage 1st, 2nd & 3rd line team.
Service Delivery - Ensure our support teams consistently exceed customer expectations, maintain high satisfaction levels, and meet or surpass agreed service level agreements.
Service Level Agreements - Monitor & report on agreed SLAs.
Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers, providing clear communication.
Skills & Knowledge
Essential
- MSP Management Experience.
- Solid Technical background.
- Strong commitment top deliver exceptional customer service.
- Ability to adapt to changing and evolving technologies and processes.
- ITIL Certification, Microsoft 365 or Azure Certifications.
Service Manager - £50-55K - Chorley (Hybrid role)
-
Service Manager
2 weeks ago
Chorley, United Kingdom Henderson Scott Full timeJob Description Service Manager - £50-55K - Chorley (Hybrid role) My client is looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT MSP. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer...
-
Service Manager
2 weeks ago
Chorley, United Kingdom Henderson Scott Limited Full timeService Manager - £50-55K - Chorley (Hybrid role)My client is looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT MSP. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience. This role will...
-
Service Manager
6 days ago
Chorley, United Kingdom Netcentrix Full timeRole: Service Manager Salary: £DOE plus benefits Job Location: Chorley The role We’re looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT Managed Service Provider. As the Service Manager, you will be the linchpin,...
-
Service Manager
3 months ago
Chorley, United Kingdom Netcentrix Full timeRole: Service ManagerSalary: £DOE plus benefits Job Location: Chorley The role We’re looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT Managed Service Provider.As the Service Manager, you will be the linchpin, ensuring our team of...
-
Service Manager
3 months ago
Chorley, United Kingdom Netcentrix Full timeRole: Service Manager Salary: £DOE plus benefits Job Location: Chorley The role We’re looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT Managed Service Provider. As the Service Manager, you will be the linchpin, ensuring...
-
Service Manager
3 months ago
Chorley, United Kingdom Netcentrix Full timeRole: Service ManagerSalary: £DOE plus benefits Job Location: Chorley The role We’re looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT Managed Service Provider.As the Service Manager, you will be the linchpin, ensuring our team of...
-
Service Manager
3 months ago
Chorley, United Kingdom Netcentrix Full timeRole: Service ManagerSalary: £DOE plus benefits Job Location: Chorley The role We’re looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT Managed Service Provider.As the Service Manager, you will be the linchpin, ensuring our team of...
-
Service Desk Manager
1 month ago
Chorley, United Kingdom CV-Library Full time£45 - 55,000 + benefits + Career Progression and the chance "to make a difference" Are you ready to join a major health tech provider? Do you thrive in: * improving Service Delivery, * Improving processes within an agile environment, * Improving and developing your support & delivery team members. If you're passionate about Service...
-
IT Service Desk Manager
4 weeks ago
Chorley, United Kingdom GK Recruitment Ltd Full timeAre you ready to join a major health tech provider?Do you thrive in:improving Service Delivery,Improving processes within an agile environment,Improving and developing your support & delivery team members.If you're passionate about Service delivery improvements. Then, We want to hear from you.We offer a hybrid role and a competitive package to attract the...
-
IT Service Desk Manager
3 weeks ago
Chorley, United Kingdom GK Recruitment Ltd Full timeAre you ready to join a major health tech provider? Do you thrive in: improving Service Delivery, Improving processes within an agile environment, Improving and developing your support & delivery team members. If you're passionate about Service delivery improvements. Then, We want to hear from you. We offer a hybrid role and a competitive package to...
-
IT Service Desk Manager
4 weeks ago
Chorley, United Kingdom GK Recruitment Ltd Full timeAre you ready to join a major health tech provider?Do you thrive in:improving Service Delivery,Improving processes within an agile environment,Improving and developing your support & delivery team members.If you're passionate about Service delivery improvements. Then, We want to hear from you.We offer a hybrid role and a competitive package to attract the...
-
IT Service Desk Manager
3 weeks ago
Chorley, United Kingdom GK Recruitment Ltd Full timeAre you ready to join a major health tech provider? Do you thrive in: improving Service Delivery, Improving processes within an agile environment, Improving and developing your support & delivery team members. If you're passionate about Service delivery improvements. Then, We want to hear from you. We offer a hybrid role and a...
-
IT Service Desk Manager
4 weeks ago
Chorley, United Kingdom GK Recruitment Ltd Full timeAre you ready to join a major health tech provider?Do you thrive in:improving Service Delivery,Improving processes within an agile environment,Improving and developing your support & delivery team members.If you're passionate about Service delivery improvements. Then, We want to hear from you.We offer a hybrid role and a competitive package to attract the...
-
IT Service Delivery Manager
1 week ago
Chorley, Lancashire, United Kingdom Netcentrix Full timeService Manager Opportunity at NetcentrixNetcentrix, a renowned IT Managed Service Provider, is seeking an experienced Service Manager to lead our Managed Service support desk. As the linchpin of our team, you will be responsible for ensuring our engineers deliver exceptional customer experiences.This role requires an individual with previous experience in...
-
Service Delivery Manager
1 week ago
Chorley, Lancashire, United Kingdom Henderson Scott Limited Full timeService Delivery Manager Job SummaryWe are seeking a seasoned Service Delivery Manager to lead our Managed Service support desk. In this role, you will be responsible for driving business growth through exceptional customer experiences and strategic partnerships.Your key responsibilities will include:Developing and implementing strategies to improve customer...
-
Service Manager Lead
7 days ago
Chorley, Lancashire, United Kingdom Henderson Scott Full timeJob Title: Service ManagerJob Type: Full-timeLocation: Chorley (Hybrid role)About Us: Henderson Scott is a leading provider of managed services, and we are currently seeking an experienced Service Manager to join our team.Job Description:Team Management:- Oversee the day-to-day activities of our 1st, 2nd & 3rd line support teams.Service Delivery:- Ensure...
-
IT Service Desk Manager
6 months ago
Chorley, United Kingdom Ipsum Full timeIT Service Desk Manager Chorley IT Service Desk Manager Your New Company The UK’s Utility sector is ever evolving and expanding to meet increasing customer requirements. At Ipsum it’s our vision to be the leading customer service focused provider of specialist utility and infrastructure solutions, operating on both public...
-
IT Service Delivery Manager
3 weeks ago
Chorley, Lancashire, United Kingdom Ipsum Full timeAbout the Role We are seeking an experienced IT Service Delivery Manager to join our team at Ipsum. The successful candidate will be responsible for overseeing the day-to-day operations of our IT service desk, ensuring efficient and effective service delivery. Key Responsibilities:Implement and maintain service management processes in line with ITIL v4 best...
-
Cover Supervisor
1 day ago
Chorley, United Kingdom Service Care Solutions Full timeDo you need flexibility in your job every week? We are currently seeking Cover Supervisors to work in Primary & Secondary Schools in Preston and surrounding areas. There is a high demand for day-to-day cover, and these opportunities can also lead to long-term positions. As a Cover Supervisor, you will be responsible for supervising whole classes during...
-
KS2 Teacher
1 day ago
Chorley, United Kingdom Service Care Solutions Full timeDo you need flexibility in your job every week? We are currently seeking Cover Teacher to work in a Primary School in the Chorley Area. There is a high demand for guaranteed hours, especially in a school as great to work in as this one. As a Teacher, you will be responsible for supervising whole classes on a contracted basis, under the guidance of senior...