Program Manager

1 month ago

London, United Kingdom Randstad UK Full time

Role Title: Program Manager

Office Location: UK - London - CSG

Duration: asap until 30 May 2025

Working Schedule: Hybrid Model

Working Hours: Normal business hours


Job Description:


  • Drive outcomes for programs by developing end-to-end program plans and adjusting as necessary to stay on-track and achieve program goals.
  • Drive the development and curation of project, program, and portfolio management methodologies from best practices, processes, and tools.
  • Contribute to project scoping and manage program priorities and allocation of resources within the program.
  • Generate ideas required to solve a problem and take full ownership of the program outcome delivery.
  • Review options and associated cost/benefits and balance immediate needs versus the organisation’s long-term objectives in decision-making.

Challenge


  • Help solve problems considering multiple approaches to reach an optimal outcome.
  • Manage programs of an ambiguous nature involving cross-functional stakeholders by defining and streamlining new processes and organising tasks into clear goals and objectives.
  • Build new processes, procedures, methods, tests, and/or components with foresight to anticipate and address issues.


Influence


  • Develop trusted advisor relationships with key stakeholders offering support and direction to team members.
  • Influence own team and cross-functional teams to work toward a common goal for the program, and Google more broadly.
  • Align resources and direction with other teams in the PA/organisation.
  • Guide the integration of multiple interrelated program timelines, goals, and objectives concurrently while monitoring program progress.
  • Exchange information and best practices with team and members of interrelated teams, helping to maximise efficiency and reduce rework.
  • Create and inform team members of new process improvements across interrelated programs.


Expertise



  • Act as subject matter specialist in program management.
  • Utilise comprehensive knowledge of program management best practices and an understanding of related areas of the Google organisation, including understanding of process impacts and upstream/downstream processes and functions.
  • Develop technical/business depth in appropriate domain/PA. Seen as a credible authority in the space within/outside the organisation.


Responsibilities under the direction of Google Manager:


  • Communications
  • Deliver effective, strategic communications directed toward a variety of stakeholder groups/audiences in order to share and solicit information depending on the need.
  • Continuous improvement
  • Drive post-program implementation, cross-functional feedback collection, ensure documentation is up to date, and facilitate discussions to follow up with stakeholders; propose and/or implement changes for continuous improvement.
  • Cross-functional partnership
  • Drive cross-functional strategic partnership between project teams and stakeholders.
  • Domain, product, and service thought leadership
  • Develop and lead strategic programs; act as an authority in the domain to facilitate the leadership team on making decisions to define problems with vague solutions to move product/program excellence forward.
  • Establishing program metrics
  • Drive the establishment of key program metrics based on technical or program needs; manage cross-functional teams and drive action to ensure program success; develop, delegate, and lead corrective actions to address organisational challenges.
  • Drive identification, collection, and tracking of key metrics for program or project impact, including program/project participation and success, leveraging metrics to drive results.
  • Goal identification
  • Collaborate with team members and/or key stakeholders to understand or identify work problems and program goals, obtain prioritised deliverables, and discuss cross-function program impact.
  • Goal prioritisation
  • Drive and review program goals and prioritisation as the leader/stakeholder, translate other stakeholders’ needs into program goals and prioritised deliverables, own the definition of program roadmap and work streams, and drive decisions on prioritising goals and deliverables.
  • Identify product and service experts
  • Identify cross-functional product and service experts, developing positive working relationships and leveraging their expertise on the supported product/service to support or drive efforts on product/service improvement; identify dependencies and make decisions to solve or avoid issues and mitigate risks; contribute to product/program excellence.
  • Managing project/program roadmap
  • Drive the development of project/program roadmaps and use them to manage stakeholder expectations, as well as for communicating plans and coordinating resources.
  • Objectives and Key Results (OKRs) alignment
  • Develop or refine Objectives and Key Results (OKRs) across multiple smaller programs. Own progress on OKRs with the organisational/executive leadership team.
  • Process management
  • Drive establishment and tracking process in collaboration with cross-functional stakeholders, hold stakeholders/own teams accountable for following the established processes, identify sponsors and stakeholders and secures resources, ensure work alignment with compliance/privacy policies, identify opportunities for and implement process improvements (e.g., automating the process), support or promote the adoption of processes.
  • Program data interpretation
  • Drive development of interpretable insights from deep dives and data analysis, provide data-driven strategic recommendations that represent projects/programs from relevant business, product, and technical perspectives to cross-functional stakeholders at a variety of levels.
  • Program vision ownership
  • Establish and/or drive program vision and objectives; ensure program objectives are met or exceeded; present program vision and gain buy-in from executive sponsors and cross-functional stakeholders.
  • Project/program documentation
  • Develop and/or drive the development of documentation that defines solution scope, solution design, task-level deliverables, milestones, and management processes to ensure stakeholder accountability.
  • Risk management, identification, and tracking
  • Drive risk identification and cross-functional risk assessment activities as well as monitoring risk and recording its evolution and influence on project/program objectives.
  • Stakeholder management for program
  • Drive project work by managing expectations and maintaining relationships with stakeholders to build rapport and credibility, plan, create, deliver content, and provide input to help stakeholders achieve project goals.

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