GBS Solution and Process Architect

4 days ago

London, United Kingdom Informa PLC Full time

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.

We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Job Description

Reporting to the GBS Head of Process and Service Architecture, your main responsibility will be to design, develop, and introduce new GBS services effectively. Initially, you will focus on developing new Order-to-Cash (O2C) functionality, including CRM integration and online payment systems, supporting the proactive design of centralized O2C capabilities, and forming part of broader service and platform architecture investments. Eventually, the scope can expand to other process areas like Procure-to-Pay (P2P) and Record-to-Report (R2R).

You will own the solution design and delivery while ensuring alignment with evolving GBS global standards. This involves coordinating with IT on upstream tools, such as order management, to ensure a seamless customer experience while minimizing manual interventions. You will ensure that key considerations such as controls, legal entity structuring, accounting, and tax compliance are incorporated into process and tool designs. Additionally, the role involves managing GBS and business stakeholders and updating process scorecards and metrics to flag potential issues early.

This is a collaboration role and will work closely with the Technology Services and Support (TSS) function to build equivalent strength in GBS solution design, service architecture, and control frameworks, crucial to delivering new O2C platforms and services.

Key Accountabilities & Responsibilities
  • Representing GBS in all aspects of Solution and Service design, working closely with TSS, GBS colleagues (especially GPOs), group functions and divisions. This will include service definition, solution pathways, design, approve, build as well as ensuring controls are designed where required.
  • Support integrations of new businesses as GBS support business acquisitions and divestments with the role providing support to the various project teams on specific process and service related areas.
  • Provide support to key Business led projects as GBS needs to update processes and ways of working based on Business Projects e.g. integration of a new Order Management Tool for a Division or GBS considerations as Business projects look to set up new legal entities.
  • Design and architect solutions to solve business problems in Partnership with GBS, TS&S and Business Stakeholders often working as part of cross functional team.
  • Understand the as is process environment including understanding how this varies from overall new global process design. Support the definition of to be process design aligning with the global standard process and completion of a fit gap analysis between as is and to be definitions as required.
  • Definition and implementation of key process controls, dashboards and scorecards to ensure manual and automated processes are properly controlled.
  • Implementation of updates or new processes across our GBS environment including Management of key risks and issues.
  • Ensure GBS-related costs of service development are budgeted, tracked and recharged as appropriate.
  • Stay Current with Industry Trends: Stay abreast of industry trends, technologies, and best practices.
  • Ensure that all relevant company policies and control requirement are adhered to.
Qualifications
  • Qualified accountant preferred.
  • Good knowledge of order-to-cash processes and solutions, tax requirements, financial control principles and accounting practices.
  • Experience of working across Lean Six Sigma, Agile and other project/process transformation methodologies.
  • Ideally worked with both Oracle and SAP from an ERP environment including a good understanding of what good processes look like.
  • Proven experience in process design, optimisation and management.
  • Experience with process modelling and mapping tools along with Microsoft Office Suite of applications.
  • Ability to work collaboratively as part of a broad multi-functional team.

This posting will automatically expire on 12/23/2024.

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