GBS Head of Process Architecture

7 months ago

London, United Kingdom Informa PLC Full time
Job Description

Reporting to the GBS Head of Business Process Excellence, the GBS Head of Process Architecture & Design is a leadership role, accountable for the effective design, development and introduction of new GBS services. 

In particular, and in the short and mid-term this is largely focused on pro-active development of new Order-to-Cash functionality, including CRM integration, online payment facilities, etc. In the future, the scope of the role may expand to cover other process areas ( P2P).

The Technology Services and Support function (TSS) within Global Support has built up strength and leadership in enterprise architecture and solution architecture over the recent past, with significant plans to build and develop new O2C platforms and solutions (as mentioned above). GBS needs to recruit/build corresponding skills and resources in order to partner with TSS. Key to this partnership and to meeting divisional requirements is to build equivalent strength and capability in solution design, services design, and controls design. GBS service architecture and design needs to consider services scope (service catalogue), global processes, governance and controls, assurance, and scalability.

Development of centrally designed, O2C capability is a major focus across all divisions and Global Support and the introduction of this role is part of a wider set of investments in pro-active, coordained service and platform design.

The role will have elements of input and advice from the candidates own experience and knowledge but the successful candidate will also be responsible for hiring resource and talent to create capacity and specialism as needed, either on a temporary, fixed-term or permanent basis, as appropriate.

Qualifications

Skills & Abilities

Service and solutions-focussed leader with experience in a complex organisation and with developing processes, services and support models. Proven ability to work to stringent deadlines. Ability to lead, oversee, motivate and manage people in a complex finance/business environment Highly organised, diligent with attention to detail and the ability to maintain these skills whilst working under pressure. Experience in change management, service and process design and service introduction. Excellent relationship management skills. Strong communication and negotiation skills. Flexible and adaptable.

Knowledge & Qualifications

Qualified accountant preferred. Good knowledge of order-to-cash processes and solutions, tax requirements, financial control principles and accounting practices. Experience of managing a team.

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at

Our benefits include: 

Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks Broader impact: take up to four days per year to volunteer, with charity match funding available too Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost) anywhere for up to four weeks a year A flexible range of personal benefits to choose from, plus company funded private medical cover A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more Recognition for great work, with global awards and kudos programmes As an international company, the chance to collaborate with teams around the world 

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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