Guest Experience Coordinator

3 weeks ago

Leeds, United Kingdom RelocateU Full time

Imagine a company where challenges are seen not as obstacles but as opportunities to improve the lives of employees across the globe. We're dedicated to reimagining corporate relocation, prioritizing both quality and comfort. Our goal? To provide a white glove experience that creates a sense of belonging and comfort, making every temporary stay feel like a cherished homecoming, regardless of the destination.


By weaving sustainable practices and social impact into the fabric of our operations, we're not just changing individual lives—we're aiming to make a broader impact on the world. Your skills and passion could play a vital role in this vision.


In joining our team, you'll be at the forefront of innovation in relocation services, contributing directly to projects that facilitate smooth transitions for employees and also positively impact communities and the environment. We're on a mission to ensure that every relocation experience is as stress-free and enjoyable as possible, fostering a sense of belonging and comfort for everyone involved.


We value integrity, empathy, and the drive to make a meaningful difference. If you're looking for a role that offers more than just a paycheck—a chance to be part of a greater purpose—your search ends here. Together, we can redefine the standards of corporate relocation, making every move a step toward a more connected and compassionate world.


What really interests us is your personality and our common values:


Quest for Excellence :

Act as a dedicated point of contact for our clients, you are ensuring their needs are understood and their inquiries are responded to promptly. This includes managing logistics and responding swiftly using tools like Zendesk.

This duty embodies our values of integrity and empathy. Understanding and addressing client needs requires technical know-how and a genuine desire to connect and solve problems with compassion and honesty.


Care for others :

Oversee the emergency helpline on a rotating basis (one week per month). You are available during off-hours to provide support using a company-provided number and ensure readiness to assist.

Taking responsibility for the emergency helpline reflects our commitment to reliability and proactive support. It demonstrates our value of being there for our clients whenever they need us and showcases our dedication to service beyond standard expectations.


Sustainability :

Foster strong relationships with suppliers, negotiate better terms, and find solutions that ensure effective aftercare. This role requires a strategic approach to problem-solving and negotiation.

By negotiating conscientiously and maintaining positive relationships, we achieve better outcomes for our clients and support sustainable business practices that benefit all parties involved.

  • Experience in customer service or support that reflects our value of expertise and continuous improvement.
  • Proficiency in English and French at a native level, emphasizing our value of inclusivity and the ability to communicate effectively across cultures.
  • A background that demonstrates the ability to remain calm under pressure is indispensable.
  • Fluent French/Spanish AND fluent in English; any additional European language is a bonus


Joining our team offers a variety of benefits :

· Salary of GBP 26,000 to GBP 28,000

· 25 days annual leave and 8 bank holidays

· 1 day off for your birthday + 2 days off if you move house

· Climate perk - extra annual leave if you travel by train rather than plane

· 10 sessions of private coaching/year

· 12-hour course of 1-2-1 Specialist English Lessons

· Year-end bonus

· Full-remote job


Through this integration of responsibilities and values, we aim to create a productive but also supportive, ethical, and forward-thinking workplace. If you are motivated by challenges and desire to make a positive impact, we welcome you to join our team. While applying, give us concrete examples of how your experiences embrace our three central values.


At RelocateU, we believe in rolling out the red carpet for everyone. ✨

Discrimination is as unwelcome here as a leaky roof—whether it’s based on race, gender, age, sexual orientation, religion, or disability. If you’re a kind-hearted, dedicated, talented individual eager to join a team that values diversity as much as we value a five-star stay, we want to hear from you. Let’s make our workplace as varied and inclusive as the destinations on your bucket list

Join us, where everyone gets a fair shot, and talent shines brightest.

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