Reservations Coordinator

2 weeks ago


Leeds, Leeds, United Kingdom Thorpe Park Hotel & Spa Full time

Reservations Coordinator Job Summary

We are seeking an experienced Reservations Coordinator to join our team at Thorpe Park Hotel & Spa. As a key member of our reservations team, you will be responsible for managing our busy reservations office and ensuring a seamless guest experience.

Your Key Responsibilities

  • Communicate with potential and repeat guests to provide exceptional customer service
  • Use online booking systems to meet guest needs and resolve any issues
  • Contribute towards sales for bedroom occupancy targets
  • Showcase the facilities offered at Thorpe Park Hotel & Spa to guests

Who We're Looking For

We're looking for an individual who is calm under pressure, has an excellent telephone manner, and can multitask with ease. Previous experience in a similar role is advantageous, but full training will be provided.

What We Offer

  • A competitive salary, negotiable dependent on experience
  • Wagestream - the ability to access up to 40% of your wages as you earn them each week
  • 28 days annual leave
  • Health cash plan
  • Generous employee discounts
  • Life assurance
  • Bespoke training programmes accessible to all
  • An engaging & supportive work environment


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