Reservations Coordinator
2 weeks ago
Reservations Coordinator Job Summary
We are seeking an experienced Reservations Coordinator to join our team at Thorpe Park Hotel & Spa. As a key member of our reservations team, you will be responsible for managing our busy reservations office and ensuring a seamless guest experience.
Your Key Responsibilities
- Communicate with potential and repeat guests to provide exceptional customer service
- Use online booking systems to meet guest needs and resolve any issues
- Contribute towards sales for bedroom occupancy targets
- Showcase the facilities offered at Thorpe Park Hotel & Spa to guests
Who We're Looking For
We're looking for an individual who is calm under pressure, has an excellent telephone manner, and can multitask with ease. Previous experience in a similar role is advantageous, but full training will be provided.
What We Offer
- A competitive salary, negotiable dependent on experience
- Wagestream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave
- Health cash plan
- Generous employee discounts
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
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