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Customer Service Representative

4 weeks ago

Newport, United Kingdom NU Staff Recruitment Limited Full time

Job Overview

Your role comprises of Administrative, Customer Service and Commercial Sales duties. You are responsible for carrying out duties efficiently, accurately and in a professional manner - reporting through to Head of Group Commercial.

Ideal Candidate

This role would suit either someone with sales administration experience or a recent graduate who is looking to to start a career in sales.

Salary and Hours

  • Up to £24 - £27k (depending on experience)
  • Monday - Friday 9am - 5pm

 Administration

  • Capture sales order requirements from existing customers (verbal, email, letter etc).
  • Enter customer orders onto internal system.
  • Complete 'finished' orders within the system.
  • Handle customer credit account applications with Accounts.
  • Handle all customer queries and enquiries. 
  • Attend NCR meetings as requested.
  • Raise internal documents as necessary.
  • Update CRM with relevant information.

Customer Service

  • Provide a focal point of contact for customers and managers alike.
  • Understand and agree Customer and Accountable Managers' requirements - communicate internally effectively. 
  • Monitor and progress sales orders in the system.
  • Work with Operations / Transport /Purchasing / Quality colleagues to meet customer requirements.
  • Contact customers post-delivery to ensure customer needs have been met - opportunity to sell more.
  • Advise customers of suggested / recommended re-order dates and stock levels - opportunity to sell more.

Commercial Sales

  • Work to achieve budgetary forecasts.
  • Explore incoming and make outgoing calls for potential sales.
  • Price and quote customers accordingly. 
  • Call 'in-active' accounts and customers below estimated forecasts.
  • Research 'new business' opportunities and help secure new business.
  • Liaise with commercial colleagues in terms of updates, points of interest, market information. 
  • Chase in outstanding customer debts for payment.