Application Support Engineer

1 month ago

Newcastle upon Tyne, United Kingdom Nixor Full time

This is a 100% remote role.


A growing SaaS company producing technically complex and novel solutions is looking to hire an experienced Support Engineer to be the conduit between the development team and successful delivery.


Specialising in the financial and pharmaceutical industries, they produce award winning innovative technology in the area of digital asset governance, website auditing and website embedded technologies.


This role is perfect for Support Professionals that:


- Want to develop their careers: the opportunity will be made to the right person to grow their careers into DevOps/SysAdmin/Software Development or any other area that they take an interest in


- Want to work in a great team: It's a business that cares, and we're looking for someone that wants to exemplify those qualities themselves


- Want to work 100% remotely: a lot of companies are moving back to a hybrid model, which suits some but not all This company has no plans to return to the office, and is open to applicants across the UK


What you'd be doing:


  • Work is delivered on a continuous/staggered basis for clients, successful candidates would be ensuring that this is delivered in a thorough and procedural manner - ensuring consistency of delivery every time.


  • Diagnosis of critical issues early, and distribution/logging of those issues using software & distribution to relevant internal stakeholders within the development team.


  • Running basic command line (Linux), SQL queries & scripts where required.


What we're looking for (please apply even if you don't have 100% of these requirements):


  • Support professionals with 4+ years' experience working in a software environment.
  • Experience liaising with internal stakeholders on critical software issues.
  • Basic SQL knowledge & ability to write queries.
  • Ability to write basic command line functions using Linux.


If this role looks like it could be right for you, please apply now

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