Night Guest Communication Executive

3 weeks ago

London, United Kingdom The Peninsula London Full time

Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the citys most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the citys most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.

The Peninsula London is pleased to announce that we are seeking a Night Guest Communication Executive that will report to the Guest Communications Manager and Supervisors. This role is a fundamental position at the heart of the hotel as the centre of all communications. Responsible for all the functions within the centre such as room and F&B reservations, switchboard management, connection, Room Service orders overnight, and Spa reservations overflow. The first point of telecommunications is to welcome and provide information alongside memorable experiences.

  • An exceptional opportunity to join our high-profile flagship hotel in London
  • Market-leading remuneration, service charge, and attractive benefits
  • Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

  • Taking all telephone calls, both internal and external, and ensuring any requests are handled with efficiency and friendly service over night.
  • Ensuring maintenance of email inbox and respond to guests as per The Peninsula Services.
  • Intricate knowledge of the hotel, residences, and all services including events and culinary offerings.
  • Manage guest feedback and ensure elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
  • Support and execute the night time reporting requirements of the department (end of day, daily log...)

General Requirements

  • Experience with customer service techniques and reservation within a similar work environment.
  • High proficiency in relevant computer software applications especially Hotel systems, Microsoft Office, or any F&B systems.
  • Passion and appreciation of quality luxury hotel service with exceptional communication skills.
  • Excellent time management and organization, highly adaptable, naturally positive.
  • Flexibility and capability of working under pressure.
  • This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

At the Peninsula London, we look after:

Your financial wellbeing:

  • Excellent salary package
  • Generous service charge distributed equitably to all colleagues
  • Life Insurance
  • Enhanced company contribution on pension plan

Your medical care:

  • Medical cash plans including optical and dental coverage
  • Enhanced maternity and paternity leave plan

Your daily health routine:

  • State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers room
  • Colleague restaurant with healthy and balanced 24/7 food offerings
  • On-site occupational health and safety nurse and wellbeing education sessions

Other perks:

  • High street and online shopping discounts
  • Rewards and recognition initiatives
  • Dry cleaning for uniforms and work attire

We are delighted to receive your CV and will liaise with suitable candidates directly.


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