Guest Communication Executive

2 weeks ago


London, United Kingdom The Peninsula London Full time

Job description:

The Peninsula London is pleased to announce that we are seeking a Guest Communication Executive that will report to the Guest Communications Manager and Supervisors. This role conduct all functions within the Guest Communication Centre (PABX, F&B Reservations, In Room Dining orders overnight, Spa reservations overflow. It needs to make sure to maintain and improve The Peninsula Service Principles and to ensure maximum revenue contribution. Ensuring that excellent services, customer skills and service recovery and implemented. 

  • An exceptional opportunity to join our high-profile flagship hotel in London

  • Market-leading remuneration, service charge, and attractive benefits 

  • Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

  • Ensuring that special requests and arrangements for guests are communicated to the concerned departments. Follow up on any guest requests by utilizing the correct systems, such as PenChat and HotSOS

  • Intricate knowledge of all the systems utilized

  • Intricate knowledge of the hotel, features and of the culinary offerings, with robust revenue generating strategies and initiatives to maximise F&B sales

  • Ensuring proper inventory control of F&B seating in close collaboration with the Director of F&B and the F&B Management team

  • Handling no show and cancellations in Rooms and F&B in accordance with policy and procedures

  • Managing guest feedback and ensure elevated services recovery to exceed guest expectations, in keeping with The Peninsula Service Principles

General Requirements

  • Experience with customer service techniques and reservation within a similar work environment

  • High proficiency in relevant computer software applications especially Hotel systems, Microsoft Office, or any F&B systems.  

  • Passion and appreciation of quality luxury hotel service with exceptional communication skills.  

  • Excellent time management and organization, highly adaptable, naturally positive.

  • Flexibility and capability of working under pressure.

  • This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

We are delighted to receive your CV and will liaise with suitable candidates directly.

  



  • London , London, UK, United Kingdom The Peninsula London Full time

    Job description:The Peninsula London is pleased to announce that we are seeking a Guest Communication Executive that will report to the Guest Communications Manager and Supervisors. This role conduct all functions within the Guest Communication Centre (PABX, F&B Reservations, In Room Dining orders overnight, Spa reservations overflow. It needs to make sure...


  • London, United Kingdom Central Guest Services Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...


  • London, United Kingdom Central Guest Services Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...


  • London, United Kingdom Central Guest Services Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...


  • London, United Kingdom HSH Group Full time

    The Peninsula London is pleased to announce that we are seeking a Guest Communication Executive that will report to the Guest Communications Manager and Supervisors. This role is a fundamental position at the heart of the hotel as the centre of all communications. Responsible for all the functions within the centre such as room and F&B reservations,...


  • London, United Kingdom HSH Group Full time

    The Peninsula London is pleased to announce that we are seeking a Guest Communication Executive that will report to the Guest Communications Manager. This role is a fundamental position at the heart of the hotel as the centre of all communications. Responsible for all the functions within the centre such as room and F&B reservations, switchboard management,...


  • London , London, UK, United Kingdom The Peninsula London Full time

    Job description:The Peninsula London is pleased to announce that we are seeking a Night Guest Communication Executive that will report to the Guest Communications Manager and Supervisors. This role is a fundamental position at the heart of the hotel as the centre of all communications. Responsible for all the functions within the centre such as room and F&B...


  • London, United Kingdom Veeve Full time

    **Role**: Guest Relations Executive - Up-Scale Short-Term Rentals **Contract Type**:Maternity cover (Initially 9-months, up-to 12 months) **Contract Shifts**: 3 Shifts per week (30 hours, OT Possible) Working Hours: 8am - 7pm (including weekends) **Location**: London, Victoria (Hybrid 2-days in office) **Salary**: £13.50 phr **Benefits**: Perk-Box,...


  • London, United Kingdom The Peninsula London Full time

    Job description:The Peninsula London is pleased to announce that we are seeking a Night Guest Communication Executive that will report to the Guest Communications Manager and Supervisors. This role is a fundamental position at the heart of the hotel as the centre of all communications. Responsible for all the functions within the centre such as room and F&B...


  • London, United Kingdom The Dorchester Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Executive you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking an experienced Guest Experience Coordinator to join our team. As a key member of our corporate reception services team, you will be responsible for delivering exceptional guest experiences and providing top-notch customer service to our clients and their employees.Key Responsibilities:To actively welcome guests...


  • London, Greater London, United Kingdom Westin Hotels Full time

    **Job Title:** Guest Experience Executive**Salary Range:** £35,000 - £45,000 per annum (dependent on experience)About The Westin London CityWe are a luxury hotel located in the heart of London, overlooking the historic River Thames. Our mission is to provide exceptional customer service and create memorable experiences for our guests.Job DescriptionWe are...


  • London, United Kingdom Dorchester Collection Full time

    Position Overview We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Executive you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    We are seeking a highly skilled and professional Rapport Guest Experience Coordinator to coordinate all aspects of guest services at Rapport Guest Services.This role involves communicating effectively with other departments and service providers, creating a 'one team' approach to delighting our guests.The successful candidate will have experience working in...


  • London, United Kingdom HSH Group Full time

    The Peninsula London is pleased to announce that we are seeking a Night Guest Communication Executive that will report to the Guest Communications Manager and Supervisors. This role is a fundamental position at the heart of the hotel as the centre of all communications. Responsible for all the functions within the centre such as room and F&B reservations,...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    **Job Summary:**Rapport Guest Services is seeking a skilled Deputy Guest Services Manager to lead our Ambassador team in delivering exceptional guest experiences.As a Deputy Guest Services Manager, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment. You will act as a role model by...


  • London, United Kingdom Middle Eight Full time

    Welcome to Middle Eight: changing the notion of the traditional: innovative and inviting; luxurious and elegant; relaxing and inspirational. Our team are: Passionate and aspirational. Engaging and dedicated. Brave and real. They are pioneers, nurturing and engaging. They are the conductors and performers, establishing the beat of Middle Eight through small...


  • London, United Kingdom 11 Cadogan Gardens Full time

    About the role:As a Guest Relations Executive in the team at 11 Cadogan Gardens & The Chelsea Townhouse - the only Relais and Chateaux property in London -, you are the reason  our Guests keep coming back for more. Our Guest Relations Executive work as part of a team to impress our Guests, creating unforgettable experiences and exceeding expectations from...


  • London, United Kingdom 11 Cadogan Gardens Full time

    About the role: As a Guest Relations Executive in the team at 11 Cadogan Gardens & The Chelsea Townhouse - the only Relais and Chateaux property in London -, you are the reason our Guests keep coming back for more. Our Guest Relations Executive work as part of a team to impress our Guests, creating unforgettable experiences and exceeding expectations...


  • London, United Kingdom Step Ahead Full time

    **Guest Services Executive** **Position Overview**: We are looking for a Guest Services Executive to join our dedicated team. As a Guest Services Executive, you will be at the forefront of our commitment to providing exceptional guest experiences. Your warm hospitality, attention to detail, and dedication to ensuring guest satisfaction will play a vital...