Technical Support Representative

2 weeks ago


Peterborough, United Kingdom Recruit Central Full time

Recruit Central are recruiting for a Technical Support Representative based within the Product Support team within IPSD in Peterborough. You will provide the distribution team with critical customer requirements that need to be addressed to ensure distributor product support growth through effective service capability and efficiency in each market segment. You will be recognized as the lead in customer issue management from a Product Support perspective.

Job Responsibilities and Duties:

  • Accountable for identification, analysis and resolution of needs and problems in assigned territory

  • Develop and meet expectations; deliver results, identify and recommend alternative courses of actions, make timely decisions

  • Advise on and recommend ways to enhance customer loyalty

  • Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, warranty policy, etc.

  • OEM Product Support account management

  • Distributor Product Support account management

  • Dealer Product Support account management

  • Customer issue resolution lead



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