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Technical Support Representative

3 months ago

Peterborough, United Kingdom Aston Carter Full time
Technical Support Representative
Our client, a global Manufacturing firm, are recruiting a Technical Support Representative. The role is based in Peterborough, Cambridgeshire and will run as hybrid. The contract is due to start in October.
Job Summary:
You would work with the distribution team
You will give the distribution team the critical requirements that must be met in order to guarantee that the distribution product supports development in each market segment through efficient and effective service capabilities. You will be acknowledged as the principal customer problem manager from the standpoint of Product Support. 
Job Responsibilities and Duties:
• Responsible for identification, analysis and resolution looking for needs and problems
• Establish and fulfil objectives ;produce outcomes; recognize and suggest alternatives routes of action; and make prompt judgment
• Use judgment to support and promote the following areas: NPI process, process improvement, overall sector development, warranty policy, etc.
• Managing distributor product support accounts
• Managing OEM OEM Product Support accounts
• Lead for customer issue resolution
• Management/adjudication of warranties
Minimum Required Skills:
Managing Conflict
Commercial experience
Project participation
Understanding 6 Sigma Experience
Ability to communicate effectively and work independently
Please send your CV for full job description and further information.
Job Title: Technical Support Representative
Location: Peterborough, UK
Rate/Salary: 17.00 - 21.00 GBP Hourly
Job Type: Contract
Trading as Aston Carter. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. Aston Carter is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)>
To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to (url removed)>
We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at (url removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield