IT Support Analyst

2 weeks ago


Edinburgh, United Kingdom IT Talent Solutions Ltd Full time

IT Support / IT Service Desk Analyst will act as the first point of contact for IT support requests and incidents, providing effective and efficient technical assistance across the organisation. This role requires strong communication skills, a proactive approach to problem-solving, and the ability to manage multiple priorities in a fast-paced environment.Key ResponsibilitiesServe as the initial point of contact for IT support requests and incidents.Prioritise, manage, and resolve Service Desk calls, escalating issues when necessary.Investigate and troubleshoot technical problems across various systems and devices.Communicate clearly with users at all levels, translating technical issues into plain language.Create and manage user accounts across multiple systems.Monitor and release quarantined emails through mail-sweeping tools.Support the setup and maintenance of secure remote working environments.Develop and maintain accurate and up-to-date Service Desk documentation.Technologies and Tools SupportedDell laptops and Windows 11Microsoft 365 SuiteTwo-Factor Authentication toolsBigHand Digital DictationiManage Work10 (Document Management System)iOS mobile devicesCandidate RequirementsA minimum of 12 months’ experience in IT Supp...


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