IT Support Analyst

2 weeks ago

Edinburgh, United Kingdom Lorien Full time

**IT Support Analyst**
**Edinburgh based**
**Permanent Role**
**Competitive salary + excellent benefits**
Lorien's Edinburgh based client is seeking an IT Support Analyst to join their expanding team to provide primarily 1st line helpdesk support. They are looking for someone with a clear passion for IT who is keen to further develop, and the role will grow inaccordance.
The role is Monday to Friday, Full time hours working 35hours a week with the shift patterns varying between 8am-4pm or 10am-6pm. The role will be a mix of hybrid working.
**Skills Required**:

- Experience supporting Windows OS (10/11) across laptops and desktops using Endpoint Manager/Intune/SCCM. Exposure to iOS mobile device management a bonus.
- Exposure to Microsoft 365 (Exchange, Teams, SharePoint Online etc,) would be desirable.
- Proven ability to be able to support end-users confidently, remaining courteous and respectful when under pressure.

**Key Responsibilities**:

- Provide first response onsite and remote IT support to employees and clients across a broad range of technology and computing devices.
- Ensure problems and issues are identified, diagnosed, and managed effectively throughout the support lifecycle.
- Executing processes for the on-boarding / off boarding of end-users including laptop builds, user account setups and basic training.
- Supporting colleagues with wide range of legal software and SaaS apps, alongside core Microsoft 365 platform including Outlook, Teams, SharePoint, and other office apps.
- Management of IT support systems and upkeep of documentation and knowledge base.
- Carrying out tasks that support the health, integrity and security of the network and systems.
- Provide assistance and support in the delivery of IT projects and taking ownership for ongoing support of new solutions.

This is a fantastic opportunity for somebody that wants to grow and develop in their role, they are looking for someone who is keen to learn, will take ownership, and be able to engage with people across all levels of the business. Good communication skillsand the ability to plan and organise will be Important, plus the ability to react quickly to the unexpected. The team take pride in the service they provide and work well together in a positive and fun environment.

**IND_PC3

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