Inbound Customer Service Administrator

5 days ago


Brentford, United Kingdom Upgrade Recruitment Ltd Full time

A market leading business services firm based in leafy West London is looking for an enthusiastic Inbound Customer Service Administrator to assist a close-knit team in growing the business.

This is an immediate start role and offers a competitive salary of £24,000 plus an excellent commission structure offering up to £28,000 per year

The offices are in a very-accessible area, close to shops, great pubs, and restaurants, and has great riverside views - perfect for a lunchtime walk When you are successful you will receive full training for your role. You will go straight in on their commission scheme, meaning you will be well rewarded for your hard work from day one This is a great team, with a friendly inclusive atmosphere and an excellent open social environment and plenty of chances for events like Summer BBQs, Quiz Nights and team meals out, and more With modern offices, excellent location and a thriving business, this company is one of the best around Apply today

As the successful Inbound Customer Service Administrator, you will:

  • Answer calls from clients and arrange appointments with the company’s field-based team to boost company growth.
  • Adapt your approach to different clients and lead sources.
  • Follow up calls within expected timeframes and organising call-backs.
  • Organising leads and diary information efficiently and effectively while maintaining accurate records.
  • Represent the company professionally and highlight their benefits leading to an increase in appointments booked

As the successful Inbound Customer Service Administrator, you should have:

  • Excellent telephone manners.
  • Excellent interpersonal and communication skills.
  • Have a passion for hitting and exceeding targets.
  • Proven ability to meet sales targets.
  • Relevant computer skills.
  • A positive team player attitude.

Hours & Salary

  • Monday to Friday - 8:45am to 5:00pm or 9:45am to 6:00pm.
  • Alternate Saturdays - 9:00am - 1:15pm.
  • Equivalent to 37.5 hours per week.
  • Basic salary up to £24,000 depending on experience.
  • Commission £3,000 to £7,000 depending on performance.

If this role is for you, please email your CV to us & we will be in touch to discuss the opportunity. We welcome all applicants Unfortunately, due to the high level of applications, only successful applications will be contacted.



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