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Customer Service Coordinator
2 months ago
Temporary - Maternity cover for minimum of 6 months
Customer Service Coordinator
Salary: £12.00 per hour/ £23,400 per annum
Monday - Friday (37.5 hours per week). Monday - Thursday: 8:30am - 5pm and Friday: 8:30am - 2:30pm (30 minutes lunch)
Office based in Brackmills, Northampton
Free parking on-site
Match Recruitment are working in partnership with their client based in Northampton, Brackmills.
The purpose of this role is to cover a longstanding key member of the team that is imminently going on maternity leave. Whilst there are plans for this colleague to return to the business, due to company growth there is every possibility of this contract being extended beyond 6 months and maybe, permanent. However, at this stage all we can promise is a minimum of 6 months of continuous stable employment.
With 60 years history and an impressive global reputation you’ll be joining at a very exciting time, as they are building their UK Head Office. You’ll join a Customer Service team of three people, including the UK Customer Support Manager. Within the office you’ll also work with the UK National Sales Manager and Area Sales Managers when they pop in the office.
In a company where they operate with no pronounced hierarchy, you’ll be treated as a "work family member". The type of person who will fit in here, will take the job seriously but not themselves, will be invested in doing the right thing for the company (and not just picking up a salary) and will enjoy the concept of "work hard, play hard", they regularly go out for food/ drinks after work (you won’t spend every minute with them, as they have lives too). Whilst it’s not for everybody, for the right person, they will have a unique working experience which is far removed from the typical corporate business culture.
In our client’s own words, this is what you’ll be doing every day (whilst this list covers the core duties, you will be expected to be open to other duties when required to support the office with daily operation):
- First point of contact for the customer, both telephone and e-mail, offering consultative advice and guidance on products (for the customer’s individual needs) and relevant support to customers where required
- Support with daily order processing and organising product returns
- Communication with customers via phone and email
- Supporting field based Area Sales Managers with administration and information support
- Using "Microsoft Dynamics 365" CRM system
- Ensuring all customer agreements, contracts and customer data is fully up-to-date
Please apply today to learn more and be considered and shortlisted.
Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.
