Onboarding Manager

2 weeks ago

Prescot, United Kingdom Elis UK Limited Full time
About a career with Elis

Elis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way.

As a On Boarding Manager, you will be responsible to ensure the management of efficient and effective management of all Installations, including New Business & Renewals in line with business KPI’s, meeting both the customer expectations and business revenue realisation.

You will be expected to project manage the contractual process right from customer signature through the various stage gates through installation and then business as usual and be the point of contact throughout the onboarding process for all customer interactions driving a positive customer experience

Your Mission at Elis

Growth:

  • Training, developing, and Managing team performance of the CSC/Measurer and Installers.
  • Striving to accelerate the installation of new business to support quicker revenue realisation.

Revenue Management:

  • Accountable for tracking and management of the textile and revenue budget.
  • To be the project owner of all installations and ensure compliance against the Stage Gate KPI’s in line with business standards.

Customer Management:

  • To manage and co-ordinate the contract review process with internal stakeholders in line with business standards.
  • To identify actions derived from the contract award, and ensure the relevant stakeholders, close actions as per the StageGate process.
  • To review and understand the contractual obligations for the service delivery.
  • To be a liaison between client and all internal stakeholders ensuring consistency, and standardisation of working processes.
  • Forging stringent relationships with internal stakeholders and leading the weekly installation meeting with relevant departments.
  • Work directly with Supply Chain to ensure garments are ordered, tracked and delivered in line with the StageGate Checklist process.
  • Requirement to coordinate, visit and oversee Customer Mobilisations as and when required at the Customer Premises.
  • To oversee and support as required; due diligence capturing noticeable points for escalation, and identification of process to be documented and shared with Account Managers, Operations, Logistics and Service.

Reporting & Time Management:

  • Maintain dashboards and applications to ensure accurate reporting against business KPI’s.
  • Provide a monthly forecast of actual installations versus budget to the CSM and GM prior to month end review process.
  • Preparing weekly management reports outlining textile spend/gains/losses.
  • Co-ordination of the installer/measurer’s diary.
What will make you stand out?
  • Minimum 3 years’ experience of mobilisation of contracts within a service industry.
  • Advanced Microsoft excel knowledge.
  • Ability to analyse data, produce process reports, Gantt charts and financial spreadsheets.
  • Experience of forecasting, revenue and cost spend.
  • Strong commercial awareness.
  • Strong, effective, and competent communicator and presenter.
  • Ability to communicate clearly both verbally and in writing.
  • Project Management experience desirable
  • A level ‘s or equivalent
  • Prince 2 Practitioner or equivalent project management desirable
  • Full Clean UK Driving Licence
What's on offer?

We offer a competitive salary of £30,000 and the opportunity to work for a company that offers many development opportunities, has national structure to facilitate ambition and offer a friendly and supportive working environment.

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