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Customer Service Representative

2 months ago

West Malling, United Kingdom Pearson Whiffin Recruitment Ltd Full time

Customer Service Representative

c.£25,300

Mid Kent (Ad hoc hybrid working available after successful probation)

Monday – Friday: 9am – 5pm

My client, a successful Financial Services company, is looking for a Customer Service Representative to join their team You will be dealing with a high volume of calls each day as well as assisting customers by email.

Duties include:

  • Being the first point of contact for the bank’s customers, assisting with all enquiries.
  • Speaking with customers via phone and email.
  • Dealing with complaints.
  • Building strong relationships with new and existing customers, providing a high level of customer service.
  • Administering bank accounts.
  • General administrative duties.

To be considered for this role, you should have/be:

  • Previous customer service experience.
  • Experience working within financial services will be a significant advantage.
  • Excellent customer service skills.
  • Comfortable speaking to customers on the telephone.
  • Strong administrative skills and proficient using IT including Microsoft Office packages.
  • A good communicator, both written and verbal.

My client is offering a fantastic benefits package and are strong on employee development. The successful candidate will be working in a vibrant office with a real family feel.

If you would like to be considered for the role, please submit your CV today Please note: interviews will be held week commencing 29 th July so you must be available during this week.

This role is being handled by Christina Pithouse, Recruitment Consultant for Pearson Whiffin Recruitment.

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