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Platform Support Analyst
2 weeks ago
Platform Support Analyst - 12 month FTC
Hybrid working and benefits
£22-24k per annum
Our fantastic client who are a market leader in their field and offer an amazing working environment and career progression are seeking a Platform Support Analyst to join their team.
Main duties:
- Build a strong knowledge of our products and become an expert
- Manage user’s onboarding experience, checking data and issuing log ins to the platform to enable registration.
- Regularly reviewing this process to identify opportunities for improvement.
- Provide ongoing support to all platform users and manage any resulting queries including escalating and liaising with other teams where required.
- Ensure assistance and training is provided: enabling users to identify reports, set parameters and schedules.
- Identify improvements in service through building and understanding customer requirements, problem solving, sharing knowledge, and suggesting continual improvements within the team
- Fully manage allocated utility logs using CRM database, actioning, reviewing, and responding to all areas of individual responsibility in line with Project Delivery and Support procedures.
- Manage Project Delivery and Support mailbox, taking ownership of allocated logs and prioritizing workload.
- Proactive use of telephone and follow up with emails to always maintain clear audit trail.
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Platform Support Analyst
2 weeks ago
Horley, Surrey, United Kingdom Specialist Recruit Full timePlatform Support Analyst - 12 month FTC Hybrid working and benefits £22-24k per annum Our fantastic client who are a market leader in their field and offer an amazing working environment and career progression are seeking a Platform Support Analyst to join their team. Main duties:Build a strong knowledge of our products and become an expertManage user's...
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Platform Support Analyst
1 month ago
Horley, United Kingdom Better Days Recruitment Ltd Full timeGreat position working for an energy and data organisation located in Surrey for a Platform Support Analyst. The role is a twelve-month fixed term contract to cover maternity leave, however the company is growing and for the right candidate, there may be permanent opportunities elsewhere within the business after this position. You will be based within a...
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Platform Support Analyst
2 weeks ago
Horley, United Kingdom Better Days Recruitment Ltd Full timeGreat position working for an energy and data organisation located in Surrey for a Platform Support Analyst.The role is a twelve-month fixed term contract to cover maternity leave, however the company is growing and for the right candidate, there may be permanent opportunities elsewhere within the business after this position.You will be based within a...
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Platform Support Analyst
2 weeks ago
Horley, Surrey, United Kingdom Specialist Recruit Full timeJoin Our Team as a Platform Support Analyst - 12 Month ContractAre you ready to be part of a dynamic team at a leading company in our industry? This is your opportunity to excel in a supportive environment and advance your career. We offer competitive pay, hybrid work options, and attractive benefits.Main Responsibilities:Develop a deep understanding of our...
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Platform Support Analyst
3 weeks ago
Horley, United Kingdom Specialist Recruit Remote Work Freelance Full timePlatform Support Analyst - 12 month FTC Hybrid working and benefits £22-24k per annum Our fantastic client who are a market leader in their field and offer an amazing working environment and career progression are seeking a Platform Support Analyst to join their team. Main duties: Build a strong knowledge of our products and become an expertManage user’s...
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Customer Support Analyst
4 weeks ago
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Customer Support Analyst
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Customer Support Analyst
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Sales Support Analyst
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Operations and Support Analyst
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Sales Support Analyst
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Sales Analyst
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Asset Analyst
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Asset Analyst
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Asset Analyst
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