Customer Support Analyst

3 weeks ago

Horley, United Kingdom YourRecruit Group Remote Work Freelance Full time

We are pleased to be supporting our Horley based client who are currently seeking a Customer Support Analyst to join their growing team on a 12 month fixed term contract. This is a fantastic opportunity for someone with strong customer service experience and proficiency in Excel, as you'll be diving into data and spreadsheets regularly.

Contract term: 12 months FTC

Salary: £22,000 to £24,000 depending on experience

Hours: 35 hours per week, Monday to Friday, 9am-5pm

Location: Horley Office, with hybrid option available after training (2 days in the office as a minimum)

Benefits Include:Pension scheme, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes - health/legal/counselling, award bonus, Simply Health, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more

Interested? Here’s more …

As a Customer Support Analyst, you'll play a pivotal role in ensuring the business platform users receive top-tier assistance. You'll be part of a dynamic team, offering technical support and maintaining a reputation for excellent service.

Your Responsibilities:

  • Dive deep into our products to become an expert user of our bespoke platforms.
  • Manage the onboarding process for users, ensuring a smooth experience from start to finish.
  • Provide ongoing support and handle user queries, escalating when necessary.
  • Offer training and assistance to help users navigate reports and settings.
  • Continuously identify opportunities for service improvement based on customer feedback.
  • Efficiently manage utility logs and mailbox communications.
  • Analyse monitoring statistics to drive insights and improvements.

Required Competencies/Skills:

The successful candidate will come with exceptional capabilities of delivering a top-tier, hands-on and positive experiences to their customer base with the ability to present information clearly and with an engaging tone. You will have the ability to spin many plates, be highly organised and manage a high volume of customer support.

Our client is open to experience gained, however you must be able to present the ability to offer a first class customer service, along with the want to learn. The role will require you to analyse data and use many an Excel spreadsheet therefore they are looking for an individual who possess the ability to view spreadsheets and graphs and have a sharp numerical aptitude.

This is a fantastic opportunity for someone who is keen to do a good days work, whilst working for a leading provider within the utilities Sector. A business renowned for growth and development, as well as amazing training, opportunities within may be available to the successful individual covering this period of leave. APPLY NOW

For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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