Senior Service Advisor
2 months ago
- Taking appointments from our lead qualification team
- Manage and develop the existing service team
- Meeting and greeting customers (walk in/appointment) and arranging vehicle maintenance
- Discussing various options available to customers working within the lines of their needs and budget
- Help coach and develop the Service team
- Go over repair options & costs with customers making sure they understand what is required and why
- Speak to customers over the phone and F2F
- Help invoice all work carried out
- Ensure customers are dealt within a speedy and efficient manner
- Giving an honest, transparent sales experience
- Meeting or exceeding targets based on sales and customer satisfaction
- Upselling additional work, service plans and extended warranties
- Delivering excellent service at all times making their experience enjoyable and memorable
- Manage any complaints or issues that may arise
- Work very closely with the Workshop Controller and Service Manager
- Experience working in a Main Dealer environment
- Be an experienced Service Advisor
- Have excellent customer service ability and the desire to sell
- Hold a full UK driving licence
- Thrive under pressure
- Have a desire to succeed
- Be able to lead from the front and the ability to manage a team
- Excellent basic salary and bonus scheme
- Bonus based on sales, customer service and add-ons
- Ability to progress through internal promotion
- Excellent benefits package, including pension, healthcare, and car leasing schemes
- Flexible progression based on your career aspirations
- Manufacturer based training
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