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Service Advisor
4 weeks ago
Key duties and Responsibilities
* To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
* To greet customers in a friendly, professional and courteous manner.
* To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception.
* To give repair estimates and price quotations and offer repair suggestions.
* Register new vehicles
* Ensure invoices and taxing vehicles are completed accurately and on time.
* Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control.
* Handle all internal and external customers and suppliers with courtesy.
* Adhere to Health & Safety Policies and Procedures at all times.
Preferred Qualifications and Experience
* Excellent communication and interpersonal skills.
* Ability to work under pressure.
* Previous experience in a Parts or Service advisor role.
* You must be PC literate with a working knowledge of administration procedures.
* Have an understanding of the commercial vehicle after market operation
#serviceadvisor #hgvserviceadvisor #automotiveserviceadvisor
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