Customer Service Intern

20 hours ago


Reading, United Kingdom DiverseJobsMatter Full time

As a Customer Success Intern you will be supporting your customers as they transition from sales prospects post pursuit phrase to active users of our printing products products. You will be part of our Global Service & Solutions (GSS) contractual team focused on customer loyalty and building close long-term client relationships. You will be a key player, part of the Northwest Europe (NWE) Services account team supporting our Customers and Customer Success Sr. Managers to reach maximum benefits from our printing contract. As a CSA you will proactively look out for our customers’ business, suggesting new and innovative ways to keep them succeeding with our products and support the digitalization of their printing environment.

Customer success team picks up where sales leave off. They help onboard customers and become our customer's mentors. CSM's main goal is to get them started as fast as possible and monitor their satisfaction as they grow and are involved in multiple phases of the customer lifestyle, so they have a bird’s eye perspective. Success managers also have a view of future product upgrades and changes. They can advocate for their customers by connecting the clients’ wishes to the business’ larger strategy.

Requirements:

  • This is a placement year opportunity which will take place for 13 months, from July 1st 2025, until July 31st , 2026.
  • Able to live and work in the UK as a hybrid worker, with regular travel to the Reading Headquarters.
  • Must be eligible to work in the UK.

Role Accountabilities / Responsibilities:

  • Support customer relationship where required at a commercial/business level for the customer & our internal business functions.
  • Can Lead localised deals and inbound deals which is comprised of Sales, Pursuit and manages the Account Delivery team (coordination of all resources in the account team to deliver the contracted and agreed services)
  • Contract Communications to Customer (General service query's/requests) Timely communications to Lead/local CSM’s.
  • Support Strategic Business Reviews meetings with Lead CSM (topics: cascading information from local customer and the account team, regional alignment on commercial & business topics)
  • Provision of Renewal information to support local or Lead CSM’s (performance details, opportunities, info gained thru proactive engagement and communications with customer)
  • Cost Mgt -identification of reduction in costs and liaison with business operations to realise those savings
  • Service/Supplies Escalation MGT (liaise with local customer when Service Delivery Managers cannot solve issue(s) and communicate upwards to the Local/Lead CM(Customer escalation level)
  • Can identify Up sell opportunities and works with lead CSM or AM‘s accounts in completion of those opportunities working with pursuit teams and where required registering and tracking these opportunities using tools such as Microsoft Dynamics.
  • Contract Escalation point of contact for our customers (Continuous SLA failures, Amendments, Updates, terminations/expiry process. Timely communication to Local/Lead CSM to ensure TCE performance is at the highest levels.
  • Serves as a customer advocate inside the company and demonstrates business value with all lines of business within the customer environment (IT, procurement, finance)
  • Ensure Partner and Suppliers are managed in alignment with the contracted services/costs
  • Leads conversations and negotiations with the Local/Inbound customer for Charged Items (Customer Damage, lost toners, exceptions break-fix examples etc)
  • Work with Marketing to drive growth/upsell activity with our Customers


  • Reading, United Kingdom DiverseJobsMatter Full time

    As a Customer Success Intern you will be supporting your customers as they transition from sales prospects post pursuit phrase to active users of our printing products products. You will be part of our Global Service & Solutions (GSS) contractual team focused on customer loyalty and building close long-term client relationships. You will be a key player,...


  • Reading, United Kingdom DiverseJobsMatter Full time

    Job Description As a Customer Success Intern you will be supporting your customers as they transition from sales prospects post pursuit phrase to active users of our printing products products. You will be part of our Global Service & Solutions (GSS) contractual team focused on customer loyalty and building close long-term client relationships. You will be a...

  • Customer Service

    5 months ago


    Reading, United Kingdom Bayer Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...


  • Reading, United Kingdom STADA Arzneimittel AG Full time

    STADA is an international pharmaceutical company with a mission to "Care for People's Health as a Trusted Partner" for more than 125 years. The company's business pillars are Consumer Healthcare (CHC) products, generics, and specialty medicines, including biosimilars. STADA products are available in more than 120 countries. In 2022, the region formed by the...


  • Reading, United Kingdom DHL Full time

    **Customer Service Apprentice** - **Reading, Berkshire, RG2 0RP**: - Full-time - Flexible shift patterns starting between 07.30am - 12.15am Monday - Friday (8 hour shifts) and 1 Saturday shift every 4 weeks working the hours of 08.00 - 14.15 including day off in lieu in that week. - Customer Service Practitioner - Level 2 Apprenticeship (18 month Fixed Term...


  • Reading, United Kingdom Core Marketing Ltd Full time

    **IMMEDIATE START!!** **FULL TIME - Customer Service Representative** **IMMEDIATE START!!** **FULL TIME - Customer Service/Sales Assistant - Greater London** **Are you a go-getter who loves sales and building relationships? Want a flexible and a more sociable work environment? Perfect!** About us and what we do: At Core Marketing, we're expanding our...


  • Reading, Reading, United Kingdom Landmark Information Full time

    About the RoleWe are seeking a Customer Service Liaison to join our team at Landmark Information.Key ResponsibilitiesTo provide exceptional customer service through direct contact via telephone and proactive monitoring of email inboxes and post.Document all customer interactions, queries, and resolutions in relevant computer-based systems.Deliver world-class...


  • Reading, United Kingdom MB Group Full time

    Our Client, a leading car dealership group are currently looking for a **Customer Service Advisor** join their business based out of their **_** Dealership. The **Customer Service Advisor** is responsible for delivering excellent customer service and retention within their centre. This is a fantastic opportunity for an experienced customer service...


  • Reading, United Kingdom CV-Library Full time

    Our Client based in Reading is looking for a Customer Service coordinator to join their team on a contract basis for initially 8 weeks, with a view to going permanent for the right candidate. As a customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries,...


  • Reading, United Kingdom Intec Recruitment Full time

    Our Client based in Reading is looking for a Customer Service coordinator to join their team on a contract basis for initially 8 weeks, with a view to going permanent for the right candidate. As a customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing...


  • Reading, Reading, United Kingdom Landmark Information Full time

    Customer Service Advisor RoleThe Customer Services Advisor (CSA) is responsible for delivering world-class customer service to Landmark clients. This involves providing first-line support through direct customer contact over the telephone and proactive monitoring of the CS Help Desk email inboxes and incoming post.Key Responsibilities:Act as a Landmark...


  • Reading, United Kingdom Johnsons Hotel Linen Full time

    Customer Service Administrator - Reading Location: RG2 0EE **Job Type**: Permanent **Salary**: £22,000 - £22,700 per annum We are looking for a highly versatile, professional, self-motivated and driven individual, who will be work as part of a small customer service team helping to support the smooth running of our Reading site. The Company: Johnsons...


  • Reading, United Kingdom Guidant Global Full time

    Join SSE as a Metering Advisor and play a crucial role in ensuring accurate and efficient meter readings for our customers.In this role, you'll handle meter-related inquiries, resolve issues, and provide exceptional service to ensure customer satisfaction.We're looking for individuals with strong attention to detail, excellent communication skills, and a...


  • Reading, United Kingdom Inc Recruitment Full time

    Customer service and sales assistantAre you tired of Hospitality and Bar Work?Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant?Are you fed up of having no social life, and having to work your life around...


  • Reading, United Kingdom Healthxchange Pharmacy Full time

    **Customer Services Executive - 6 months fixed term contract** Location: Reading, WFH 2 days/week Reporting to: Customer Service Manager **Salary**: £25-27k pa **About Us**: Founded in 2000, Healthxchange are the leading supplier of aesthetic medical products and devices to medical professionals within the UK. As a winner of the Aesthetic Awards for...

  • Trainee Internal Sales

    6 months ago


    Reading, United Kingdom John George Full time

    John George is a family owned and run business distributing construction products into merchants involved in the building, fencing, roofing and agricultural markets across the UK. In conjunction with our sister company, Henry Shaw, our customers benefit from a fast, efficient nationwide service delivered from our own depots, on our own vehicles. This gives...


  • Reading, United Kingdom Blue Arrow Ltd Full time

    Our client are the leading developer and operator of low-carbon electricity in the UK and Ireland. They are looking for experienced Hybrid Customer Service and Call Centre Advisors to join their team in Reading. It's a great opportunity to build a rewarding career, and a way to help build a world that's cleaner, greener, and fairer for all. - Salary:...


  • Reading, United Kingdom Spire Healthcare Full time

    **Customer Service Advisor | Customer Service/Administration | Reading | Full Time, Permanent | Monday - Friday | Free Parking, Great pay plus excellent benefits** **Role location - Hospital Support Centre (HSC), Regents Gate - Reading** Spire Dunedin Hospital in Reading are looking for a driven and motivated individual to provide customer service, working...


  • Reading, Reading, United Kingdom Healthxchange Full time

    Job DescriptionWe are seeking a highly skilled and motivated Customer Services Representative to join our team at Healthxchange.About the Role: As a Customer Services Representative, you will be the first point of contact for new customers, ensuring a great first impression of Healthxchange. Your primary responsibilities will include attracting new...


  • Reading, Reading, United Kingdom Supermicro Full time

    We are seeking an experienced Datacenter Systems Engineer to join our team in the Netherlands.About SupermicroSupermicro is a leading provider of advanced server, storage, and networking solutions for data centers, cloud computing, and enterprise IT. With over 30 years of experience, we have established ourselves as a trusted partner for customers...