Complaints /Resolution Officer (Housing)
3 weeks ago
Housing Complaints / Resolutions Officer Role to start ASAPStage 2 Complaints (experience required)SE LondonHybrid Working - 3 days in the office / 2 days from home Temp to Perm RoleDealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff. The role will include answering the phone, supporting management in compiling reports and monitoring KPIs and dealing with day to day queries from front line staff, ensuring they are routed appropriately within the team.We're looking for people to not only support the day-to-day operational tasks but also to bring fresh ideas and challenge the way things are done in a way that is citizen-focused, simple, open and transparent. In this role you will ensure the council meets its obligations in handling statutory and non-statutory complaints that helps services to resolve issues and promote shared learning leading to service improvements.Key skills:Dealing with Stage 1 & Stage 2 complaint responsesHandling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions.Excellent complaint handling and communication skills and actively seek to improve working practices and customer service.Take responsibility for your own learning and developmentExcellent PC skills including Microsoft Word and ExcelExcellent verbal and writing skills
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Complaints /Resolution Officer (Housing)
3 days ago
City of London, United Kingdom Daniel Owen Ltd Full timeHousing Complaints / Resolutions Officer Role to start ASAPStage 2 Complaints (experience required)SE LondonHybrid Working - 1 day in the office a week Temp to Perm RoleDealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and...
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Complaints /Resolution Officer (Housing)
2 days ago
City of London, United Kingdom Daniel Owen Ltd Full timeHousing Complaints / Resolutions Officer Role to start ASAP Stage 2 Complaints (experience required) SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance...
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Complaints /Resolution Officer (Housing)
4 days ago
City of London, United Kingdom CV-Library Full timeHousing Complaints / Resolutions Officer Role to start ASAP Stage 2 Complaints (experience required) SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance...
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Complaints Resolution Officer
8 months ago
London, United Kingdom Akton Recruitment Full time**Complaints Resolution Officer** **Newham** **Job Role** To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. To work as part of a team to deliver high quality responses to customers complaints and enquiries. To develop and maintain good relations with service areas and partner...
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Complaints Resolution Officer
6 months ago
London, United Kingdom Colbern Limited Full time717586-3219-2499 12.4 Complaints Resolution Officer Newham Contract £20.44 per hour Our client is looking for an experienced Complaints Resolution Officer. RMS Complaints Resolution Officer 1. To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. 2. To work as part of a team to deliver high...
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Complaints Officer
6 days ago
London, United Kingdom MMP Consultancy Limited Full timeMMP Consultancy are working with a fantastic organisation to recruit a Complaints Officer to work on a rolling temporary contract based in London. There are a number of Complaints Officer positions available. **Duties**: As Complaints Officer, deliver a fantastic experience to customer who may have made a complaint by leading on complaints resolution from...
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Complaint Resolution Expert
5 days ago
London, United Kingdom Peabody Full timeHere at Peabody, we have an opportunity for a **Complaint Resolution Expert** on a Temporary basis at our Westminster Bridge Road office in South East London. In return you will receive a competitive salary of **£32,000 per annum.** **Please note this is a 6 month secondment/fixed term contract.** As our **Complaint Resolution Expert**you will manage a...
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Complaints & Resolution Administrator
2 days ago
London, United Kingdom A2Dominion Housing Group Ltd. Full time**Customer and Resolution Assistant** **Salary: £25,396** **Type: 12-month FTC, Full time (35 hours per week)** **Location: Ealing based with hybrid working** **About us** We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services. We operate across London and southern...
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Housing Repairs Complaints Officer
7 months ago
London, United Kingdom Plastexe limited Full timeComplaints & Enquiries Officer (Immediate Start) A leading local authority requires 2 x interim Housing Repairs Complaints & Enquiries Officer to join their new team in Housing Assets. Reporting to a team leader, you’ll be responsible for producing timely, accurate and high-quality written responses to complaints and enquiries from residents, council...
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Customer Relations Officer; Complaints
7 months ago
London, United Kingdom Origin Housing Full time**Customer Relations Officer; Complaints** **£41,591pa** **Origin - Great homes, positive people and strong communities** **An inspiring past and a bright future** A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years,...
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Complaints Dispute Resolution Lead
3 weeks ago
London, United Kingdom Service Care Solutions Full timeJob Advert: Dispute Resolution Lead Location: London, W6 9EA (Hybrid) Organisation: Notting Hill Genesis Salary: £26.94 PAYE £31.60 Umbrella P hour Contract: Temporary, Monday to Friday, 9:00 am - 5:00 pm (18 November 2024 - 9 February 2025) Working Arrangement: Hybrid (3 days in-office: Tuesday, Wednesday, plus 1 other; 2 days remote) Key...
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Complaints Dispute Resolution Lead
4 days ago
London, United Kingdom TRI Consulting Ltd Full timeA leading Housing Association is currently for a Complaints Dispute Resolution Lead on a temporary basis for about 4 months Key responsibilities Demonstrate a personal commitment and responsibility for the business to provide a highly resolution-based service, aiming to advise and assist the business in resolving any escalated complaints at the second...
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Complaints Dispute Resolution Lead
1 month ago
London, United Kingdom TRI Consulting Ltd Full timeA leading Housing Association is currently for a Complaints Dispute Resolution Lead on a temporary basis for about 4 months Key responsibilities Demonstrate a personal commitment and responsibility for the business to provide a highly resolution-based service, aiming to advise and assist the business in resolving any escalated complaints at the second...
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Complaints Dispute Resolution Lead
1 month ago
London, United Kingdom CV-Library Full timeA leading Housing Association is currently for a Complaints Dispute Resolution Lead on a temporary basis for about 4 months Key responsibilities Demonstrate a personal commitment and responsibility for the business to provide a highly resolution-based service, aiming to advise and assist the business in resolving any escalated complaints at the second...
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Complaints & Correspondence Officer
7 months ago
London, United Kingdom Akton Recruitment Full time**Complaints & Correspondence Officer** **Lewisham - Hyrbid** **£23 Per Hour **Job Role** To produce information pertaining to the services offered by Housing Services. To deliver an effective and responsive 'communications, enquiries and complaints' service to all customers for the whole of Group. To provide management and monitoring of the processing...
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Complaint Resolution Team Lead
7 days ago
London, Greater London, United Kingdom Service Care Solutions Ltd Full timeHousing Complaint Resolution Team Lead Job DescriptionThis role involves leading the Housing Complaint Resolution Team at Service Care Solutions Ltd. As a seasoned professional, you will be responsible for managing the team's workflow, resolving escalated complaints, and maintaining strong relationships with stakeholders.Main ResponsibilitiesLead the Housing...
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Complaints Resolution Lead Specialist
1 week ago
London, Greater London, United Kingdom TRI Consulting Ltd Full timeJob OverviewWe are seeking a highly skilled Complaints Resolution Lead to join our team at TRI Consulting Ltd on a temporary basis.Key Responsibilities:Develop and implement effective strategies to resolve escalated complaints, ensuring compliance with the Housing Ombudsman Complaint Handling Code.Collaborate with operational teams to identify potential...
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Complaints Resolution Specialist
2 weeks ago
London, Greater London, United Kingdom CV-Library Full timeAt Marks Consulting Partners, we're currently seeking a skilled Complaints Resolution Specialist to join our team in London.About the RoleThis is an exciting opportunity to work with one of our housing association clients, where you'll be responsible for investigating and resolving complaints efficiently. Your primary goal will be to enhance the delivery of...
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Complaint Resolution Lead
3 weeks ago
London, Greater London, United Kingdom CV-Library Full timeWe are seeking a skilled Customer Experience Manager to lead our Repairs & Maintenance service. In this role, you will oversee the complaints process, ensuring timely and effective resolution. Your expertise in managing a planning function for a mobile workforce will be essential in driving customer service best practice.Job RequirementsYou will have...
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Property Services Complaints Officer
7 months ago
London, United Kingdom One Housing Group Full time**Property Services Complaints Officer** We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. We are part of Riverside, a group of complementary businesses with a charitable housing association at its core. We...