Registration Manager

4 weeks ago

London, United Kingdom Morgan Spencer Limited Full time
Registration Manager

£40000 to £50000

London
 

THE COMPANY: My client is a large membership and regulator with health and wellbeing are at the centre of everything they do.

THE ROLE:

 
  • Leading, inspiring, and developing the Registration Team, consisting of Deputy Registration Managers and Registration Officers.
  • Manage the performance of two Deputy Registration Managers who supervise the daily fulfilment of over 18 workflows, and a team of Registration Officers. Responsible for planning training, development and improving quality of the team’s work. Making sure all staff are up to date and have current knowledge of processes and any changes in legislation.
  • Identify, and implement, short to medium improvements, that save time, money and improves quality. Working flexibly, to handle multiple projects and tasks, while also contributing to long-term strategic improvements and IT projects.
  • Key escalation point when further investigation is required for complaints and complex scenarios. You will undertake impact assessments and take action to ensure that procedures are put in place preventing issues/errors from reoccurring. Sharing any learning points with colleagues, updating SOP’s and guidance.
  • Reporting on performance across the team, explaining any variances and, where appropriate, remedial actions taken and learning points documented. Ensuring quality assurance and exception reporting is fit for purpose and carried out according to procedures.
 

THE PERSON:
  • Experience managing a team of 5 people or more.
  • Someone who is highly organised and can manage a change of workload.
  • Excellent written and verbal communication skills.
 

Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts.

Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple:  Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £200 of Gift vouchers of your choice.  Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim

EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

 

CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998

Morgan Spencer Limited, registered in England & Wales No: 4254114

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