Registration Schemes Manager

2 weeks ago

London, United Kingdom TPP Recruitment Full time

Exciting opportunity Are you ready to shape the future? Our client's dynamic engineer-focused membership organisation is seeking a proactive Registration Schemes Manager. Lead the administrative team, manage registrations, maintain high service standards, handle audits, and serve as Secretary to the SER Board. Be part of an exciting, engineer-focused community


Role: Registration Schemes Manager

Organisation type: Membership Organisation

Salary/rate: £21.98 - £24.73 per hour

Working arrangements: Hybrid working

Location: London

Employment type: 3 months approx. Immediate Start

About the role:


As the Schemes Registrations Manager, you'll oversee and manage the SER administrative team, manage the registration process for individuals and firms, and ensure high service standards. You will handle audits of Approved Certifiers and Bodies, liaise with relevant regulatory bodies, and work with the DCEO. Additionally, you will serve as Secretary to the SER Board.


As the Schemes Registrations Manager you'll:

  • Lead and manage the SER administrative team.
  • Assist the Compliance Executive and coordinate with the Chair of the Registration Boards to assign audits for certifiers and approved bodies.
  • As Head of Certification, work with the Lead Auditor to finalise audit outcome notifications and correspondence, including suspensions or terminations of membership.
  • Oversee the assignment of mentors when deficiencies are identified.
  • Manage the resolution process for projects identified during audits as potentially non-compliant with Building Regulations.
  • Maintain a strong relationship with the Board of Directors' Chair.
  • Prepare and send meeting agendas and papers, ratification lists, audit recommendations, and communications regarding suspensions.
  • Compile and report scheme statistics to the Registration Boards
  • Ensure all administrative processes comply with regulatory timeframes, including membership applications, renewals, and appeals
  • Handling complaints, disciplinary actions, and appeals regarding members' conduct
  • Interact with all current and potential members of the Certification Schemes
  • Engage with members of the SER Board and Audit Pool.

Key requirements and experience:

  • Knowledge of complex workflows and non-financial audit and compliance processes
  • Overseeing/managing a certification scheme or similar gained in a membership body or regulator
  • Managing an audit process through to delivery of outcome and providing support where targets have not been met.
  • Working within a Board structure and delivering secretariat services, working with Chair to prepare agendas, produce minutes, letters and report writing.
  • Managing and supporting a small team
  • Managing stakeholders.
  • Preferably some experience of a registration scheme

The successful candidate:

A candidate who possesses a comprehensive understanding and background in non-financial audit and compliance operations. The ability to quickly assimilate and perform effectively is a critical requirement for this position. Outstanding communication skills, capable of articulating complex information with clarity and precision both verbally and in writing. A keen eye for detail and a commitment to accuracy are vital, as is the capacity to evaluate both personal work and that of others critically. The role requires a flexible and inventive individual who can seamlessly lead a compact team, fostering collaboration across various departments and with key stakeholders. Proficiency in Microsoft Office applications is required.

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