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Operations Support Coordinator

2 months ago

Birmingham, United Kingdom Gleeson Recruitment Group Full time

GRG are delighted to be partnering with a thriving organisation, who are looking to expand their team We are seeking a highly motivated and organised Operations Support Coordinator to join their Birmingham offices, on a full-time, permanent basis. The role is required to be in office, Monday - Friday and is paying between £24K-£28K.


This is a fantastic opportunity for someone with a background in help-desk, customer service, retail, or property who is looking to build on their administrative and customer support skills. You will play a crucial role in supporting the operations team, ensuring smooth processes and providing exceptional customer service through telephony & written support.


Key Responsibilities

  • Provide high-quality customer service via telephone, handling queries, issues, and providing timely solutions.
  • Assist with day-to-day administrative tasks, including managing schedules, preparing documents, and coordinating operational activities.
  • Competently use CRM systems to track customer interactions, update records, and ensure all relevant information is logged accurately.
  • Support the operations team in various tasks, helping to streamline processes and improve overall team efficiency.
  • Maintain and organise files, documents, and records to ensure smooth operational work-flow.
  • Liaise with internal teams and external stakeholders, ensuring effective communication and swift resolution of any operational issues.


We are seeking a proactive, detail-oriented individual with a strong background in customer service and administration. Ideally, you will have experience in help-desk support, retail, property management, or a similar environment. You will need to thrive in fast-paced settings and enjoy working collaboratively with colleagues to deliver exceptional service.


Essential Skills and Experience

  • Experience in customer service, help-desk, retail, property, or a similar field.
  • Strong administrative skills, with the ability to manage multiple tasks efficiently.
  • Excellent telephony skills, able to manage customer queries professionally and promptly.
  • Competent in using CRM systems to track and manage customer data.
  • A strong communicator with the ability to liaise effectively with both customers and colleagues.
  • Ability to work well under pressure and meet deadlines.
  • Previous experience in an operations support or help-desk role or similar.
  • Knowledge of the property sector or real estate is advantageous.