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Membership Manager

2 months ago

Windsor, United Kingdom Bucks and Berks Recruitment Full time

Our client is an international membership organisation for leading medical professionals. With a head office in Windsor, our client is looking for a Membership Manager to join their small team to lead all membership initiatives.

The Membership Manager will be responsible for all aspects of membership, from overseeing their CRM system to driving membership growth in key markets. This role will involve close collaboration with their communications agency to implement a comprehensive membership marketing strategy.

This is a fantastic opportunity and would suit someone educated to degree level with experience in membership management or a similar role.

Salary is up to £35k and benefits include 28 days holiday, plus bank holidays, private healthcare and hybrid working (2 days a week in Windsor, 3 from home)

Key Responsibilities

  • Oversee all aspects of membership services, ensuring a high level of member satisfaction and engagement
  • Ensure members are fully aware of opportunities to engage and maximise their membership benefits
  • Work closely with the third party CRM team to ensure all data systems are running to maintain accurate and useable member records and ensure data integrity
  • Develop and implement processes for efficient membership administration, including renewals, new member onboarding, and addressing member enquiries
  • Serve as the primary point of contact for member communications
  • Develop and distribute regular communications to keep members informed about activities, benefits, and opportunities including a new 'member' welcome pack
  • Oversee member payment matters, including membership fees, payment processing, and invoicing
  • Work closely with the Finance Team to ensure accurate financial reporting and budgeting for membership services
  • Drive membership growth in key markets through targeted initiatives and campaigns
  • Manage member retention, devising and delivering communication models that ensure continued loyalty and appreciation of value amongst the membership
  • Identify and engage potential new members, leveraging industry and community networks and relationships
  • Work proactively with the in house Marketing Manager and with the third party communications agency to develop and implement a comprehensive membership marketing strategy
  • Utilise various marketing channels to promote membership benefits and attract new members
  • Analyse membership data to identify trends, opportunities, and areas for improvement
  • Prepare and present regular reports on membership metrics and performance
  • Plan and coordinate membership-related events, both online and in-person, to foster member engagement and networking

Skills/Experience

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field
  • Experience in membership management or a similar role, preferably within a professional association or non-profit organisation
  • Proven experience managing CRM systems
  • Strong communication and interpersonal skills, with the ability to engage and motivate members
  • Excellent organisational and project management skills
  • Financial acumen, with experience overseeing budgets and financial reporting
  • Ability to work independently and as part of a team, with a proactive and results-driven approach

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.