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Customer Onboarding Operator
1 month ago
Customer Onboarding Operator
Quorum Business Park, Newcastle, NE12 8BU
Full-time - 37.5 hours per week
Salary: starting at £23,000 increasing with £24,000 with role progression + performance based bonus
Working hours: Monday to Friday, 9am - 5:30pm
Holidays:21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.
Were looking for top of the range candidates to join our onboarding team, helping welcome new customers but also ensuring the loyalty of existing customers.
Job Duties:
Effective communication and coordination to facilitate a successful onboarding process for the customers.
Providing technical support advice.
Problem solving, diagnosing technical faults, and providing a solution if possible
Liaising with different departments and branches to ensure that the customers issues are resolved.