Customer Onboarding Operator

2 months ago

Newcastle upon Tyne, United Kingdom Verisure Full time

Customer Onboarding Operator

Quorum Business Park, Newcastle, NE12 8BU

Full-time - 37.5 hours per week

Salary: starting at £23,000 increasing with £24,000 with role progression + performance based bonus

Working hours: Monday to Friday, 9am - 5:30pm

Holidays:  21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.
 

We’re looking for top of the range candidates to join our onboarding team, helping welcome new customers but also ensuring the loyalty of existing customers.

Job Duties:

Effective communication and coordination to facilitate a successful onboarding process for the customers.

Providing technical support advice.

Problem solving, diagnosing technical faults, and providing a solution if possible

Liaising with different departments and branches to ensure that the customers issues are resolved.

Informing and explaining to customers about alarms triggers, services ongoing or any other information about the alarm system and the apps to ensure their security.

Predominantly providing outbound calls to customers welcoming them to Verisure but also dealing with inbound calls as and when they come in.

Booking & scheduling services for customers with issues (Google Calendar).

Ensuring First Call Resolution at any time in any communication channel (phone, emails and letters).

Ensuring updated relevant information in our customers’ records (Comm. logs).

Providing loyalty calls to existing to customers and potentially upselling exciting new devices.

Data Entry.

Dedicated to providing a world class service to each customer every single day.

Skills & Experience:

One-year experience in customer support/call centre environment.

Customer oriented, genuine passionate about customers' security and safety.

Ability to multitask effectively whilst keeping a high level of service quality.

Excellent productivity.

Coordination and organizational skills with good understanding of logistics.

Tech Savvy.

Proactive work with excellent efficiently.

Good typing skills.

Excellent communication skills with problem solving attitude.

Good team skills (we need you to be a team player).

Strong computer and MS office skills (Excel, word, outlook, PowerPoint, Calendar).

Love learning in a dynamic and challenging environment.

Ambitious and willing to accept new challenges in the short and long term.

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

Enjoy your birthday off as a special treat.

Satisfy your cravings at our onsite coffee shop and our canteen

Stay active with discounted gym and health club memberships.

Access private healthcare with BUPA and MediCash cash plan.

Unlock a world of freebies and discounts with PerkBox.

Earn cash rewards through our employee referral program.

Enhanced maternity and paternity scheme.

Enjoy discounts on our alarm systems.

Contribute to a greener lifestyle with the Cycle to Work Scheme.

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

Ready to join our team

and make your dream job a reality? Apply today and we’ll get in touch

Be you. Be more. Be Verisure.

All employees must complete a DBS check, provided by Verisure to all successful candidates.

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