IT Support Technician

1 day ago


Brough, United Kingdom Identify Talent Full time

Identify are excited to be working with a global manufacturing and distribution company with a long history of providing high quality products and service.We’re seeking a talented IT Technician to provide exceptional 1st and 2nd line support to our client’s users. You’ll play a vital role in keeping the technology running smoothly and ensuring the team can work efficiently.You will have the opportunity to work in a friendly environment that offers genuine development and career advancements.Are you a tech enthusiast with a knack for problem-solving? If so, you could be the key player our client is looking for.What You’ll Do: * Serve as the first point of contact for IT support inquiries, resolving issues via phone, email, and in-person * Troubleshoot hardware and software problems, guiding users through solutions * Assist with the installation and configuration of new equipment and software * Collaborate with team members to improve service delivery and user satisfaction * Provide training and support to users on various IT systems and toolsWhat We’re Looking For: * Experience in a 1st and 2nd line support role or similar IT position * Strong understanding of Windows Operating Systems and common applications * Understanding Networks (LAN & Wireless) * Excellent communication skills, with a customer-focused approach * Ability to work independently and as part of a team * Ability to learn new technologies quickly


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