Help Desk Technician

3 days ago

Brough, United Kingdom Identify Talent Full time

Identify Talent is seeking a Help Desk Technician to join our team. With a focus on delivering exceptional support and expertise, our client values innovative solutions and teamwork.

About the Role

This Help Desk Technician will provide first- and second-line technical support to our client's users, ensuring their technology runs smoothly and efficiently. You'll be responsible for troubleshooting hardware and software issues, guiding users through solutions, and collaborating with team members to improve service delivery and user satisfaction.

Key Responsibilities
  • Serve as the primary point of contact for IT support inquiries, resolving issues via phone, email, and in-person.
  • Troubleshoot hardware and software problems, providing clear guidance to users.
  • Assist with the installation and configuration of new equipment and software.
  • Collaborate with team members to enhance service delivery and user satisfaction.
  • Provide training and support to users on various IT systems and tools.
Requirements

To succeed in this role, you'll need:

  • Experience in a 1st and 2nd line support role or similar IT position.
  • A strong understanding of Windows Operating Systems and common applications.
  • Knowledge of Networks (LAN & Wireless).
  • Excellent communication skills, with a customer-focused approach.
  • The ability to work independently and as part of a team.
  • The ability to learn new technologies quickly.
Salary and Benefits

This role offers a competitive salary range of $70,000 - $90,000 per year, depending on experience. Additionally, you'll enjoy a friendly work environment that provides genuine development opportunities and career advancement prospects.

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