Technical Support Engineer

3 days ago


Brough, East Yorkshire, United Kingdom Identify Talent Full time

A global manufacturing and distribution company is seeking a talented IT Technician to join their team as a Helpdesk Technician. The successful candidate will be responsible for providing exceptional 1st and 2nd line support to the company's users.

About the Company:
  • This is an exciting opportunity to work with a well-established company that has a long history of providing high-quality products and service.

The ideal candidate will have experience in a similar IT role, with a strong understanding of Windows Operating Systems and common applications. They will also possess excellent communication skills, be able to work independently and as part of a team, and have the ability to learn new technologies quickly.

We estimate the salary for this role to be around $50,000-$70,000 per annum, depending on experience and qualifications.

Key Responsibilities:
  1. Serve as the primary point of contact for IT support inquiries via phone, email, and in-person
  2. Troubleshoot hardware and software issues, guiding users through resolutions
  3. Collaborate with team members to enhance service delivery and user satisfaction
  4. Provide training and support to users on various IT systems and tools


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