Senior Enterprise Customer Value Manager
7 days ago
About Userlane Userlane is a market-leading Digital Adoption Platform that empowers organizations to understand & improve the value of their technology investments. Working with some of the worlds most recognizable enterprises we identify & eliminate adoption barriers & produce a more engaging & productive software experience for employees. Your mission As an Senior Enterprise Customer Value Manager you will be a strategic partner for some of the largest brands globally. Collaborating across teams and geographies you will support Userlanes customers to understand and improve the value their organization realizes from their software investments. Using Userlanes unique HEART framework you will understand how employees use software and work with multiple stakeholders to improve adoption increase employee productivity and drive value realization.Your main goals: Account retention and expansion.Develop a deep understanding of Userlanes solutions to deliver value for our customers and drive product adoption retention and expansion.Consult strategic accounts on their digital transformation plans including goal-setting continuous measurement and jointly defined metrics.Build and maintain strong relationships with key stakeholders within the enterprise segment becoming their trusted advisor.Act as the customers advocate towards internal units of our organization to drive engagement of additional experts or further product enhancements.Analyze customer usage patterns to provide insights and drive increased engagement and satisfaction.Drive regular risk & opportunity assessments for your portfolio and forecast accordingly to make data-driven decisions.Your profileProven track record (5 years) in customer success consulting or account management within a SaaS organization working with enterprise accounts.Experience managing relationships with large-scale enterprises and delivering customer-centric solutions to drive long-term value.Ability to dismantle ambiguity and deal with multiple stakeholders across different levels.Strong analytical and problem-solving skills to interpret data and translate it into actionable insights.Excellent project management communication and presentation skills with the ability to engage and influence senior executives.Affinity for technology and digital transformation in conjunction with strong business acumen.Fluency in English.Nice to have: pharma/health care background.Whats in for youTeam & Culture:A high-performance culture with world-class leadership and a fun engaged motivated and diverse team with people from over 20 countries.Market:Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry.Growth: We take you and your development seriously. Take over responsibility from day one and have a real addition we offer regular in-house training on diverse topics.Benefits: We offer benefits related to Savings and Security Health and well-being and Lifestyle and LeisureRequired Experience:Manager Key Skills SAAS,Customer Service,Cloud,Healthcare,Account Management,CRM,Salesforce,Infrastructure,Client Relationships,New Customers,Territory,Trade shows,Sales Goals,Sales Process,Analytics Employment Type : Full-Time Experience: years Vacancy: 1
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Senior Customer Success Manager
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Senior Customer Success Manager
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City of London, United Kingdom Principle Full timeSenior Customer Success Manager – Enterprise Digital Experience12-month contract£77K per year PAYEHybrid model, 3 days per week onsite in LondonJob Description:We’re partnering with a global leader in digital experience technology to secure a Senior Customer Success Manager on a 12-month contract. The organisation operates at enterprise scale and...
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Senior Manager, Enterprise Customer Success
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Enterprise Customer Success Manager
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Enterprise Customer Success Manager
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Enterprise Customer Success Manager
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Enterprise Customer Success Manager London
5 days ago
City Of London, United Kingdom justt Full timeWe’re looking for an Enterprise Customer Success Manager to join our team in London. As a trusted advisor to our customers, you’ll represent both the voice of Justt and the voice of the customer, driving growth, guiding clients through challenges, and ensuring long-term success. You’ll work across commercial, technical, and product functions,...
