Enterprise Customer Success Manager London
5 days ago
We’re looking for an Enterprise Customer Success Manager to join our team in London. As a trusted advisor to our customers, you’ll represent both the voice of Justt and the voice of the customer, driving growth, guiding clients through challenges, and ensuring long-term success. You’ll work across commercial, technical, and product functions, partnering with diverse payment stakeholders externally and multiple internal teams to deliver measurable value and sustainable expansion. What you’ll do Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights Identify and execute expansion opportunities end-to-end to achieve account growth targets Define and drive retention strategies through structured account plans to meet retention goals Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities Deliver client training and enablement sessions to drive value realization Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence Qualifications 5+ years of experience as a Customer Success Manager managing enterprise accounts Proven track record in project management and cross-functional collaboration Strong analytical mindset with the ability to interpret data and translate it into insights and actions Demonstrated success in building and growing long-term, value-driven customer relationships Comfortable operating in fast-paced, dynamic environments Willingness to travel several times a year Experience in the payments industry - an advantage Seniority level Mid-Senior level Employment type Full‑time Job function Other We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Enterprise Customer Success Manager
20 hours ago
City Of London, United Kingdom Navan Full timeJob Description As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers,...
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Enterprise Customer Success Manager
18 hours ago
City Of London, United Kingdom Narvar Full timeEnterprise Customer Success Manager – NarvarNarvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. You are a self-motivated, scrappy learner who takes action and collaborates with our Customer Success team. Success in this role can be a building block to a career path as a Director of CS and...
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Enterprise Customer Success Manager
5 days ago
City Of London, United Kingdom ScreenCloud Full timeScreenCloud, a cloud‑based SaaS company founded in 2015 with over 10,000 customers worldwide and 100 employees across Bangkok, Belfast, LA, Charlotte, and London, is seeking an Enterprise Customer Success Manager. The role is responsible for building and maintaining strategic relationships with our highest‑value Enterprise accounts, driving adoption,...
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Enterprise Customer Success Manager
1 week ago
City Of London, United Kingdom Techwolf Full timeOverviewOur Customer Success team plays a crucial role in ensuring customers get the most value possible out of TechWolf's platform. We are looking for a skilled Customer Success professional to join as one of the founding members of this team. The team acts as trusted advisors and internal advocates of our customers, representing their voice towards...
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Enterprise Customer Success Manager
1 week ago
City Of London, United Kingdom Narvar Full timeOverviewNarvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. You are a person who is self-motivated, scrappy, and willing to learn and take action. You get to work with our amazing Customer Success team. Success in this position becomes a building block to a career path as a Director of CS and...
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Enterprise Customer Success Manager
5 days ago
City Of London, United Kingdom ScreenCloud Limited Full timeHello, we’re ScreenCloud! Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs. At ScreenCloud, we’re hard at work helping businesses to make stronger connections at scale, and with those who are most important to them;...
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Enterprise Customer Success Manager
7 days ago
City Of London, United Kingdom Secure Code Warrior Ltd Full timeOur mission at Secure Code Warrior is to make the digital world safer by helping companies secure their software through developer-driven security. In a nutshell, Secure Code Warrior gives developers the skills to write secure code. Our learning platform is the most effective secure coding solution because it uses agile learning methods for developers to...
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Enterprise Customer Success Manager
19 hours ago
City Of London, United Kingdom incident.io Full timeAbout incident.io incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong. Since launching in 2021, we’ve helped 800 companies—including Netflix, Airbnb and Block—resolve over 250,000 incidents. Every...
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Enterprise Customer Success Manager
5 days ago
City Of London, United Kingdom Optimove Full timeOverviewOptimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing...
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Enterprise Customer Success Manager
3 days ago
City Of London, United Kingdom Optimove Full timeOverviewJoin to apply for the Enterprise Customer Success Manager role at Optimove.Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with leading brands and offer a combination of art and science to help clients unlock value from their partnership with Optimove. This role is based in a...
